We’re looking for a kind, compassionate and resilient Floating Support Worker to join our Young People service in Tower Hamlets.
£28,808.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
• Annual leave increasing up to 30 days with length of service
• Free DBS (take this out if BSW advert)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Floating Support Worker will provide time limited support to young people who hold their own tenancy which is at risk of being lost. Floating support Worker will give practical support to help a young person keep their tenancy, stay well, exercise choice and control in their care and lives and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. Floating support worker will work closely without agencies to ensure young people maintain their tenancies successfully long term.
What you’ll do:
- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing tenancy sustainment related support to customer in their own property
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling customers to pay their rent and manage their bills effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead’s policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned
by the Team Leader/ Manager
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Able to work alone with good initiative
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement when under pressure
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem, passionate and drive to achieve success
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Is able to implement strong professional boundaries
Able to inspire young people
What you’ll bring:
Essential:
NVQ Level 2 or equivalent.
Desirable:
Experience of working with young people (18-25) / Youth Work/ TA/ YOT
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We’re looking for a compassionate, adaptable and resilient Support Worker to join our Mental Health Service in Newham.
£28,000.00 per annum, working 40 hours per week.
Want to feel like you’re making a difference? You’ll feel at home here.
The Newham Mental Health Team, based at Flying Angel, operates weekdays from 9am to 5pm, offering support to individuals with low to medium mental health needs both in the building and the community. They work with other professionals to help those with complex needs, aiming to create a safe and supportive environment tailored to each person's unique circumstances and aspirations.
As part of this team, Support Workers assist customers with complex mental health issues, including those with histories of substance use, trauma, non-engagement, criminal justice connections, and personality disorders. They help customers develop independent living skills, manage tenancies, and engage in the community. Support Workers carry a caseload and collaborate to create effective, recovery-oriented support and risk management plans. Their flexible support includes physical, domestic, emotional, and social assistance, promoting social inclusion, vocational opportunities, recovery, self-advocacy, and empowerment.
A good understanding of mental health issues and how it affects people and experience of supporting customers to manage this and lead independent lives.
NVQ Level 2/3 or equivalent with some or equivalent sector work experience
We’re looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health Service in Lambeth . No personal care or experience is required, just the right values.
£29,101.99 per annum, working 40 hours per week.
Non-Rolling Rota
3 weeks 3 x 12 hour shifts
1 week 4 x 12 hour shits
40 hours total monthly
We are looking for someone with an inspiring and creative personality to work as part of a team within the Independent Living Medication Support Service.
You will work with clients diagnosed with a mental health condition and who are living within the borough of Lambeth in their own homes.
The role of the Specialist Support Worker is to enable our customers to develop greater independence and fulfilling lives. As part of your role, you will be required to oversee Medication compliance, provide practical support to those with general needs issues.
Create robust Support and Risk plans, updating as required, and working with a patch list of customers on an agreed basis.
Enable customers to improve their overall wellbeing, through maintaining good physical and mental health, motivating customers to par-take in social activities, and assisting customers to identify goals to improve their quality of life.
Ensure customers have applied for the correct benefits; that customers are managing their rent and utilities, whilst maintaining their home to a safe standard.
Applicants require a good standard of English and Maths, and established IT skills in the workplace, to support the multiple IT systems we use within the organisation. We are looking for staff members who are motivated and keen to positively engage with our customers.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead and the service.
Medication Observance:
Support people who are struggling with medication concordance between the hours of 8am to 8pm 7 days a week
Complete home visits to observe customers take medication in the borough of Lambeth- Brixton, Streatham, West Norwood, Kennington, Clapham, Oval, and Vauxhall
Able to lone work in the community- Using available forms of transport to complete home visits.
Support people who are stepping down to more independence. This could be from registered to lower support accommodation; people returning to their homes after prolonged hospital admission.
Support to identify barriers to medication concordance, to identify and achieve goals which may be towards medication self-management.To increase the level of contact with people in their homes whose main requirement of support is connected to their medication to feedback to clinical team and other support providers progress with medication and other support needs and to quickly alert clinicians to any concerns.
To connect individuals, as appropriate, with other opportunities of social inclusion and support as part of the Living Well Network
To support the development of a more collaborative discussion with customers on how they are supported to receive medication.
Key Support Working:
You will work with clients diagnosed with a mental health condition and living within the borough of Lambeth in their own homes.
Your role as a support worker is to enable the customer to develop greater independence and fulfilling lives.
As part of your role, you will be required to oversee all Support planning and Risk management plans and maintain contact with the customers on an agreed basis.
Enabling customers to improve their overall wellbeing, through maintaining good physical and mental health, motivating customers to part take in social activity, and supporting customers to identify goals to improve their quality of life.
To offer specialist support to a caseload of people within the locality focused on enabling people to address practical, social & emotional issues, including benefit advice, housing advice & social inclusion.
Joint working cases with mental health professionals and social workers within the localities.
Supporting people in the community to increase their independence and social functioning, including accompanying to community activities and graded exposure.
Signposting people to other community services to best meet their need, whilst identifying local community resources that they could benefit from
Completing joint assessments
Safeguarding is everybody’s responsibility, raising alerts within the locality and supporting the investigation / information gathering as required.
Participate in a locality team, providing mutual support to colleagues.
Ensuring timely recording of client concern or safeguarding issues.
Other administrative work including writing letters, emails, and associated casework notes.
Participating in the service duty rota system
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Working well as part of a group or team as well as independently
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate, and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can-do attitude
- Ability to cope positively with challenging and diverse behaviour
- Ability to adhere to Look Ahead’s professional boundaries policy
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs, you will not need to submit another application for the alternative role.
We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.
We’re looking for an organised, confident and resilient Service Manager to join our Young People service in Islington.
£38,872.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You’ll feel at home here.Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:• Annual leave increasing up to 30 days with length of service• Free DBS • Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card• Fully paid induction programme and further training• ILM courses and Apprenticeship Programmes• Cycle to work scheme• Employee Assistance Programme for 24-7 confidential support• Online wellbeing resources• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contributionAll applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Islington Young People Assessment Centre is a Supported Housing Service in Islington, in a 24 hour staffed high support property. Our customer base is made up of young people who are leaving the care system, unaccompanied asylum seeking children, young people who present themselves to the council who are experiencing homelessness or young people who are at risk of homelessness.
Contract Managers are responsible for the effective management of all contracts within their designated patch, including line managing the relevant front line staff. Leadership and competence development in direct reports is a key responsibility of the role. Post-holders may also carry client group specialism responsibilities, linking in with other Managers and Head of Operations to ensure focussed integration of specialisms across the whole organisation.
The working pattern for this role is Monday - Friday 9am - 5pm. This is a 6 month contract until 03/2026.
What you’ll do:- Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary- Work with the Young People directorate, contributing to and delivering the vision and strategy of our pathway- Maintaining excellent relationships with the local council, commissioning team, landlords, and housing team- Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets- Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service- Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution- Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.- Responsible for maintaining quarterly staff succession plans- Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective- Responsible for managing and allocating customers to support staff (casework management)- Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch- Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources - Working with your team lead creative and ambitious customer involvement plans across the patch and ensure successful implementation- Where appropriate to role, carry client group specialism activities, linking in with other Managers and Heads of Operations to ensure focussed integration of specialisms across the whole organisation- Lead quality visits, using Look Ahead’s local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards- Responsible for producing and submitting Monthly Management Reports to the Performance team, ensuring that all data gathered on local KPI’s are accurate and up to date- Drive continuous improvement initiatives across contract portfolio ensuring Look Ahead continues to set and achieves sector best practice standards and is held as a benchmark to competitors- Develop and maintain excellent internal management relationships with all other Look Ahead departments and functions, ensuring sharing of best practice and supporting initiatives to improve organisational performance- Within your service, ensure competent use of all relevant business IT systems and all company policies and frameworks- Responsible for managing petty cash for the service in accordance with Look Ahead procedures- Deliver an out of hours on-call service for region- Ensure Look Ahead Health and Safety policies are adhered to throughout the service, to review at local level and ensure staff are competent and suitably trained- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Head of Operations Managers- Ensure that all other Look Ahead policies and procedures are adhered to- Carry out other management duties commensurate with the designated role level, as may be deemed reasonable by Look Ahead, including the management of other contracts within the designated patch, or an alternative patch, if such a need arisesThis is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:- Ability to lead and motivate staff to deliver excellent services- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement- Has a practical and logical mind- Excellent organisation skills- Thrives on change and enjoys dynamic diverse environments- Is confident with high levels of self-esteem- Is respectful, articulate and sensitive in style of communication- Is motivated towards excellence and improvement of personal performance with a can do attitude- Ability to cope positively with challenging and diverse behaviour- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement- Exudes a warm friendly presence and open behaviour- Able to work as part of a group or team as well as being self motivated
What you’ll bring:Essential:- Educated to degree level or equivalent- Experience of managing contracts and resources and delivering to budget and performance targets- Experience of delivering to housing management performance targets- Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract- Experience of successfully managing external partnerships to ensure successful delivery of services - Holds relevant CMI/NVQ Level 5, or Business/Management Qualification, or be willing to be willing to work towards a Level 5 ILM to meet regulation standards (Ofsted)
Desirable:- Other relevant professional memberships and/or specialist qualifications
About us:Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We focus on Excellence and innovation.We are Caring and Compassionate.We are Inclusive and Trusted.We work in Partnership and are One-Team.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We’re looking for an innovative, collaborative and analytical Operations Manager to join our Mental Health & Complex Needs Directorate at our Head Office in Islington.
£55,000.00 per annum, working 35 hours per week.
The post holder will work collaboratively to deliver on specified projects outlined by the Director of Mental Health & Complex Needs, with the aim of improving quality, performance and supporting the development of a capability building framework to ensure learning and experience translates into action and positive impact.
The post holder will be part of the Senior Management Team responsible for high quality service delivery, health and safety, regulation and internal procedural compliance.
This role is scheduled Monday to Friday.
Key Stakeholders:
Operational Accountabilities:
Responsibilities:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
Internal applicants not holding these qualifications will not be automatically disqualified but dependent on assessment of performance in current role, potential, skills, knowledge, abilities & general competence, may be required to undertake to study for them.
We’re looking for 2 compassionate, adaptable and resilient Specialist Behavioural Support Workers to join our Learning Disability Service in Newham.
£29,113.00 per annum, working 40 hours per week.
Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.
The 5-week rolling rota pattern includes both evening and weekend shifts. The shifts are from 07:00 to 15:00 or from 14:00 to 22:00, with a mix of both types. You will have approximately one full weekend off every five weeks, plus one additional Saturday off and one additional Sunday off, resulting in a total of two full working weekends in every five weeks.
At Look Ahead, co-production is central to our approach. We are committed to collaborating closely with our customers to shape the support they receive. We invited S to develop a job advertisement for their new deputy service manager, and this is what they shared:
“Hi, I’m S. and I am a 43-year-old woman who lives in a supported living accommodation in Newham since 2022.
I am generally a happy and sociable person who enjoys being with those around me and makes friends quickly. I have a good relationship with my family and enjoy spending time with them at their house when I can.
I enjoy activities like arts and crafts, spending time on YouTube, dancing and going to the café. I also enjoy looking after myself and getting my nails and hair done and shopping for nice clothes (but I might need prompting to put outfits together to look nice and I enjoy staff telling me I am looking well and giving me positive feedback).
I like to be surrounded by people who are very proactive and can be creative and patient when engaging me in tasks and activities - and are confident supporting me in building safe relationships. I enjoy and respond well to positive affirmations and recognition of my progress.
I might experience difficulties managing my emotions and behaviours at times, particularly when I am feeling low or can’t do something I want to do. People working with me must be able to support me in such challenging situations through Positive Behaviour Support (PBS) strategies as detailed in my support plan. When this happens, this usually includes shouting, slamming doors or disengaging from staff by going to my room and not wanting to speak to anyone. I will usually just need some time alone to calm down and then will come and apologise. I like people to think I am a good person so usually feel bad about shouting at staff and need reassuring and support to develop better coping strategies.
I am looking for a proactive, caring and bubbly individual to support me with my daily living skills, building and maintaining safe relationships, keeping myself and my home safe but also to help me develop my skills to live more independently, to share my hobbies and interests and to explore new activities.
I am looking for someone who is a good and clear communicator, is assertive, has good IT skills and shares my enthusiasm for what interests me.
Look Ahead ensures I am treated with dignity and respect, and only staff who can live up to the organisational values become part of my support team.
Professional Skills:
We’re looking for a kind, compassionate and resilient Bank Support Worker to join our Look Ahead services.
£13.85 per hour on a zero-hour contract
Want to feel in control of your career? You’ll feel at home here.
Bank Support Workers may be able to work shifts from all of Look Ahead’s specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care. Within Mental Health and Homelessness services they will enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. While carrying out activities Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers’ welfare.
Previous experience gained from providing great care or support of a vulnerable person/s or work in similar organisations would be an advantage.
We’re looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health service in Tower Hamlets.
£30,527.00 per annum, working 40 hours per week.
Within the environment of the Crisis House, the Specialist Support Workers lead the support that enables customers to recover from their period of mental health related crisis. From start to finish they facilitate person centred planning and access to services that helps customers safely return home. A specialist Support worker will provide intensive support (both practical and emotional) to people undergoing a period of mental health related crisis. They will act as a positive influence on customers encouraging responsible behaviour and self-reliance to people in the service. They will support people in a way that maximises their self-sufficiency and enables them to live independently on returning to their own homes.
The shift pattern for this role consist of: 5 x 8 hour shifts per week. Including Bank Holidays and Weekends. Mix of Early (8am - 4pm) and Late shifts (2pm - 10pm) and some Middle Shifts (10am - 6pm).
• Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager.
• Carry out initial assessments of potential customers and make decisions over access to the Crisis House
• Undertake continuous assessment of needs and potential risks & agree levels of support and actions.
• Create support / action plans for providing appropriate services based on the assessment and reflecting the services and resources available to enable the customer to overcome their crisis
• Provide support and access to relevant services to enable customers to return to their home to continue their recovery & to empower customers to ensure they receive the service and benefits they are entitled to.
• Undertake support work in partnership with Tower Hamlet’s Home Treatments Team to complement their interventions.
• Fully liaise with Mental Health professionals, including psychiatrists, within the Home Treatment team and maintain excellent relationships with them.
• To maintain good liaison with the clients’ immediate community and family.
• To act as a Shift Leader covering a rota consisting of early shifts (8am – 4pm); Late Shifts (2pm – 10pm) and Middle Shifts (10am – 6pm)
• Maintain a safe and welcoming living environment at the Crisis House including some domestic duties.
• Demonstrate excellent commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers.
• Undertake all administrative work and keep accurate and comprehensive customer records to professional standards.
• To engage in learning and development activity to increase knowledge and skills.
• Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
• To attend and participate in weekly staff meetings, meetings with other professionals and in supervision and training as required.
• To stay up to date regarding development and research in the mental health field, in housing support and in welfare benefits.
• To always act in accordance with the aims, philosophy and practice of the project.
• To undertake any other duties consistent with the basic objectives and duties of this post.
• To use IT packages and systems to facilitate the smooth running of the project and to produce clear, concise and accurate information and reports.
• To adhere to Look Ahead’s Policies and Procedures.
Relationships
With key customers (end service users)
Within team and organisation
With external partners and agencies
Organisation
Planning and organising workload
Awareness of policies and procedures
Time and resource management
Team membership
Promote team ethos and values
Positive contribution to team environment
Personal development in team context
Results Orientation
Assist customers to achieve Support Plan goals
Achievement of local business objectives
Financial awareness
• An understanding of care-planning processes and Models of Care within mental health.
• Knowledge of group and individual therapy and an understanding of risk management.
• Experience of working with vulnerable people who are undergoing a period of crisis.
We’re looking for a kind, compassionate and resilient Specialist Behavioural Support Worker to join our Learning disabilities service in Newham.
• Free DBS
Hi, I’m A. and I am a 30-year-old man who lives in a supported living accommodation in Newham since 2018.
I am a happy young man who enjoys socialising with those around me. I mostly communicate through non-verbal language, touch, and vocalisations. I have a good relationship with my family and get excited when they visit me.
I enjoy spending time in nature and like going for walks in the local parks. I also enjoy car rides and would prefer that people who support me have a current UK driving licence (I have my own motability car).
I have specific sensory needs, those around me must be mindful of those.
I like to be surrounded by people who can creatively engage me in tasks and activities and offer me choices and opportunities to develop my daily living skills.
I might experience difficulties understanding and managing my emotions and behaviours at times. People working with me must be able to support me in such challenging situations through Positive Behaviour Support (PBS) strategies as detailed in my support plan.
I am looking for a caring and passionate individual to support me with my daily living skills, building and maintaining relationships, keeping myself and my home safe but also to help me develop my skills to live more independently, to share my hobbies and interests and to explore new activities.
I am looking for someone who is a good and clear communicator, is assertive, has good IT skills and shares my enthusiasm for what interests me, like music, food and meaningful activities.
Look Ahead ensures I am treated with dignity and respect and only staff who can live up to the organisational values become part of my support team.
• Compassionate and able to help me manage my support needs
• Assertive and able to help me manage my emotions
• Experience in working with people with Learning Disabilities and Mental Health
• Understands the Positive Behaviour Support framework
• Can be creative around activities, both in the house and in the local community
• Calm and patient
• Good reporting skills, IT skills and keen on using digital systems and new technologies.
The working pattern for this role is as follows: A 5 week rolling rota pattern, includes evenings and weekends on a pattern.
Shifts are 07:00-15:00 or 14:00-22:00 and role would include a mix of both.
Approximately 1 full weekend off in 5 weeks, plus 1 Saturday off and 1 Sunday off (total 2 full working weekends in every 5 weeks)
Male staff only - customer requires only male staff due to personal care and behavioural / support needs.
• Building supportive, trusting relationships with customers and creating a positive atmosphere
• Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
• Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
• Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking
• Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
• Undertake support work in partnership with external stakeholders to compliment their interventions
• Developing productive relationships with partner organisations to improve service outcomes
• Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
• Involving customers in the design, development and delivery of the service
• Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
• Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
• Being responsible for the handover of key information between shifts
• Provide structured support and guidance to other front line staff in their area of expertise
• To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
• Adhering to all other Look Ahead’s policies and procedures. Engaging in learning and development activity to increase knowledge and skills
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager
• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is motivated towards excellence and improvement of personal performance with a can do attitude
• Ability to cope positively with challenging and diverse behaviour
• NVQ Level 2/3 or equivalent with some or equivalent sector work experience
We’re looking for a kind, compassionate and resilient Support Worker to join our Mental Health service in Tower Hamlets.
Support Worker’s will provide support to customers to help them develop the life skills that they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team and external agencies to promote independent living, encouraging customers to maximise their skills and choices.
Support Workers will have a caseload of customers, for which they are responsible.
The working pattern for this role is Monday - Sunday.
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Participate in the support planning and risk management, as facilitated by the lead Support Worker.
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed.
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities.
- Report any observations relating to customers welfare.
- Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements.
Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times.
- Maintain records as required at the project under the direction of the support workers / management.
Participate in team meetings/reviews and the general development of the service.
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Prefers working as part of a group or team
- Has a practical and logical mind and is naturally well organised
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude