We’re looking for a kind, compassionate and resilient Team Leader to join our homelessness & complex needs service in Kensington & Chelsea.

£31,534.00 per annum, working 40 hours per week.

Want to feel like you’re making a difference? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The post holder will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff.

You will lead in carrying out supervisions, case work management and working with the team to achieve service objectives.

 You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

9 - 5pm working Monday & Friday. Occasional asked to work weekend to ensure service needs are supported.

What you’ll do: 

- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service

- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication

- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans

- Ensure that Key Performance Indicators (KPI’s) required as part of the Contract are met and recorded correctly

- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch

- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer

- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations

- Deliver an out of hours on-call service for region, where required

- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of service , as appropriate

- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols

- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead 

 About you: 

- Enjoys social interaction and the company of others, networks in local business community

- Approachable and open behaviour

- Prefers working as part of a group or team

- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

- Has a practical and logical mind and is naturally well organised

- Thrives on change and enjoys dynamic diverse environments

- Is confident with high levels of self-esteem

- Is respectful, articulate and sensitive in style of communication

- Is passionate and enthusiastic about his/her career and job experiences

- Is motivated towards excellence and improvement of personal performance with a can do attitude

What you’ll bring:

Essential:

- Educated to degree level or equivalent

Desirable:

- Other relevant professional memberships and/or specialist qualifications are desirable

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate, and resilient Service Manager to join our Mental Health service in Slough.

£41,000.00 per annum, working 40 hours per week.

Want to feel like you’re making a difference? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS 
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

We are seeking an experienced and dynamic Service Manager to oversee the successful delivery of our mental health services within the Slough area. This pivotal role is responsible for the operational and strategic management of all contracts in your designated patch, ensuring high-quality service delivery and positive outcomes for individuals with mental health and complex needs.

As a Service Manager, you will lead and support a team of front-line staff, providing clear direction, performance oversight, and ongoing professional development. A key aspect of the role is fostering strong leadership and cultivating competence within your team to drive continuous improvement.

In addition to contract oversight, you may also take on a client group specialism (Mental Health and Complex needs), working closely with fellow Service Managers and the Head of Service to promote the consistent and effective integration of specialist approaches across the organisation.

This is a fantastic opportunity for a values-driven leader who thrives in a fast-paced, person-centred environment and is committed to delivering high-impact support.

What you’ll do: 

• Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
• Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
• Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
• Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
• Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
• Responsible for maintaining quarterly staff succession plans
• Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
• Responsible for managing and allocating customers to support staff (casework management)
• Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
• Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources  
• Working with your team lead creative and ambitious customer involvement plans across the patch and ensure successful implementation
• Where appropriate to role, carry client group specialism activities, linking in with other Managers and Heads of Operations to ensure focussed integration of specialisms across the whole organisation
• Lead quality visits, using Look Ahead’s local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards
• Responsible for producing and submitting Monthly Management Reports to the Performance team, ensuring that all data gathered on local KPI’s are accurate and up to date
• Drive continuous improvement initiatives across contract portfolio ensuring Look Ahead continues to set and achieves sector best practice standards and is held as a benchmark to competitors
• Develop and maintain excellent internal management relationships with all other Look Ahead departments and functions, ensuring sharing of best practice and supporting initiatives to improve organisational performance
• Within your service, ensure competent use of all relevant business IT systems and all company policies and frameworks
• Responsible for managing petty cash for the service in accordance with Look Ahead procedures
• Deliver an out of hours on-call service for region
• Ensure Look Ahead Health and Safety policies are adhered to throughout the service, to review at local level and ensure staff are competent and suitably trained
• Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Head of Operations Managers
• Ensure that all other Look Ahead policies and procedures are adhered to
• Carry out other management duties commensurate with the designated role level, as may be deemed reasonable by Look Ahead, including the management of other contracts within the designated patch, or an alternative patch, if such a need arises

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead 

About you: 

• Ability to lead and motivate staff to deliver excellent services
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind
• Excellent organisation skills
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is motivated towards excellence and improvement of personal performance with a can do attitude
• Ability to cope positively with challenging and diverse behaviour
• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Able to work as part of a group or team as well as being self motivated

What you’ll bring:

Essential:

• Educated to degree level or equivalent
• Experience of managing contracts and resources and delivering to budget and performance targets
• Experience of delivering to housing management performance targets
• Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
• Experience of successfully managing external partnerships to ensure successful delivery of services
• Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification

Desirable:

• Other relevant professional memberships and/or specialist qualifications

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate and resilient Support Worker to join our Learning Disabilities service in Hertfordshire.

£24,548.23 per annum, working 37.5 hours per week.

Want to feel like you have an exciting future? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS 
•  Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Linden Road in Redbourn supports 2 gentlemen living in their own bungalows with everyday life skills. The service provides a 24/7 support service, with an emphasis on choice and control, enabling customers to achieve greater independence, improved quality of life and integration into the wider community.
We are looking some someone who is able to build supportive, trusting relationships with customers and create a positive atmosphere. You need to be able to provide a flexible, personalised and responsive support service that is tailored to each customer’s abilities and aspirations. This will include a willingness to work evenings, weekends and bank holidays on a rota basis.
Customers need support with daily living activities, including practical assistance, cooking, feeding, cleaning and person care. The role will also require you to maintain appropriate records to a professional standard in accordance with Look Ahead’s policies and procedures. If you have experience working with and motivating customers whilst being calm and resilient to challenging behaviour, then please apply for this role.

The position involves working 7.5 hours per day, five days a week, with alternating weekends on duty.

What you’ll do:

• Building supportive, trusting relationships with customers and creating a positive atmosphere
• To provide a flexible and responsive support service that is tailored to each customer’s abilities and aspirations.
• Providing personalised support with daily living activities, including practical assistance to support customers to independent living
• Supporting customers to maintain a healthy environment, including cleaning their accommodation and maintaining good personal hygiene
• Willingness to drive the customers’ Motability vehicles on a 1/2/3 to 1 basis, however a driving license is not essential
• To maintain appropriate records to a professional standard in accordance with Look Ahead’s policies and procedures
• Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
• Adhering to all other Look Ahead’s policies and procedures
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Exudes a warm friendly presence and open behaviour
• Is respectful, articulate and sensitive in style of communication
• Excellent communication and teamwork skills
• Excellent customer relationship management and ability to lone work
• Proven experience of motivating and supporting customers
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Is motivated towards excellence and improvement of personal performance with a can do attitude
• Ability to cope positively with challenging and diverse behaviour
• The ability to think creatively to work with the staff team to provide a variety of community activities for our customers
• A willingness to work evenings, weekends and bank holidays on a rota basis.
• A willingness support the customers in various community activities, such as swimming, walking, going to the church etc.
• Driver desirable.

What you’ll bring:

Essential:

• NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

• Experience in working with people with Learning Disabilities and Autism
• Drivers

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a organised, compassionate, and resilient Service Manager to join our Learning Disabilities service in Newham.

£44,000.00 per annum, working 40 hours per week.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

Want to feel like you have an exciting future? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The Service Manager will be responsible for the operations of a group of three specialist services, which support a total of seven customers with moderate to high support needs to live in their own homes. The role will provide line management for a Deputy Manager and support teams, ensuring that compliance with organisational, legal regulations and those of the local authority are adhered to and the quality of support is of the highest standard possible, ensuring excellent quality of life for customers and a good working environment for colleagues. The role will require the individual to be the CQC registered manager for services, making the person the accountable person with the Care Quality Commission, as well as with commissioners and key stakeholders.

The shift pattern for this role will primarily be Monday - Friday, 9.00am - 5.00pm. There will be a requirement to cover on call, occasional weekend and out of hours.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you’ll do:

Customer

• Ensure the customer is central in their support and a co-production model is promoted.
• Adopt active support to reinforce the PBS model through coaching and leadership, ensuring all staff are competent and confident
• Work with teams to support data driven decision making and reduce incidents promoting quality of life and high levels of participation in meaningful activities
• Work to the principles of STOMP
• Ensure all services are effectively managed to deliver excellent support to all customers
• Support assessments of complex needs referrals
• Monitor the delivery and assess effectiveness of Behavioural Support Plans

Quality, Safeguarding and Safety

• Be the CQC registered manager across services within the cluster
• Promote a person-centred culture and one of co-production
• Ensure that Services are striving for continuous improvement
• Lead on improvement action plans following quality audits and inspections and ensure improvement plans are prepared, monitored, complied with and improvements embedded
• Effective management of any safeguarding incidents and appropriate escalation of any emerging risks
• Work efficiently on HR issues and address in a prompt manner
• Work in partnership with all stakeholders, promoting a positive working relationship.
• Promote safe, consistent and predictable environments, in line with the Capable Environments framework
• Promote understanding of the rationale of a Behavioural Support Plan, Capable Environments and its uses

Financial and Performance

• Ensure improvements in services result in sustained financial and performance delivery
• Analyse and manage service budgets in a timely manner
• Support the filling of voids

Employees

• Be a role model to the team and establish clear roles and effective teamwork, always
  ensuring a person-centred approach
• Motivate and inspire colleagues in striving for the best they can to ensure services for customers are the best they can be
• Coach employees and managers in having a person-centred approach
• Support people who report to the role in supervision and appraisal
• Lead on safeguarding, recruitment and contractual issues with the funding authority
• Manage employees and resources as and when required to implement change and ensure improvement is embedded
  Stakeholder Management
• Lead on working with commissioners and any external partners to address any areas of concern or improvement
• Ensuring improvements and learnings are shared with the wider organisation
• Embedding improvements in cross cutting gaps in policy and procedure

Leadership

• Ensure that services are values led
• Keep up to date on any regulatory, legal or best practice changes across the specialisms
• Ensure compliance with all relevant policies and procedures across area of responsibility
• Demonstrate the company values and establish a positive/coherent culture that aligns with the organisation's strategic objectives. Ensure that the communications flow up/down and across the organisation is effective and supports corporate messaging
• Commitment to on-going professional development.
• Participate in the on-call for the organisation

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Proven experience of managing more than one service across a geographical area.
• The ability to quickly identify key areas of improvement required and to be able to effectively plan and implement the changes required
• Previous experience of working with management contracts and agreements
• Previous experience of delivering regulatory compliance
• Excellent prioritisation and organisational skills
• Experience of conducting investigations for serious incidents
• Ability to coach and develop staff
• Excellent relationship building skills at all levels
• Experience of successfully developing teams across a wide geographical spread
• High levels of written and verbal communication
• Flexibility to move within any of our specialisms
• Ability to turn organisational vision into reality for front line employees
• Resilience and able to manage self and effective delivery
• Ability to cope with change in a fast paced and challenging environment

What you’ll bring:

Essential:

• Educated to degree level or equivalent
• Experience of managing contracts and resources and delivering to budget and performance targets
• Experience of delivering to housing management performance targets
• Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
• Experience of successfully managing external partnerships to ensure successful delivery of services
• Holds relevant Health and Social Care management qualification – eg QCF Level 5
• Experience managing supported living and/or Registered services for adults with learning disabilities and autism
• Experience managing the support of customers with high complex needs
• Experience of CQC standards and how they apply to services
• Knowledge of Safeguarding, DOLs, MCA and regulatory frameworks
• Experience of leading on safeguarding concerns
• Experience of managing staff teams and delivering supervision as per company policy
• Experience producing and supporting the production of customer documentation eg support plans, risk assessments, health action plans
• Experience of Positive Behaviour Support (PBS), implementation of PBS plans and how to use PBS to effectively support customers
• Experience assessing potential new customers to move into services and able to correctly advice of level of support needed
• Experience of mobilising new services and new support packages

Desirable:

• Other relevant professional memberships and/or specialist qualifications
• Positive Behaviour Support Qualification or the willingness to complete this within 12 months of appointment
• Experience of transforming care / Hospital to home agenda

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Waking Night Support Worker

We’re looking for a kind, compassionate and resilient Waking Night Support Worker to join our East London Apartments service in Hackney.

£28,808.00 Per Annum working 40 hours per week.

Want to feel like you’re making a difference? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• • Annual leave increasing up to 30 days with length of service
  
  
• Free DBS (take this out if BSW advert)
  
  
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
  
  
• Fully paid induction programme and further training
  
  
• ILM courses and Apprenticeship Programmes
  
  
• Cycle to work scheme
  
  
• Employee Assistance Programme for 24-7 confidential support
  
  
• Online wellbeing resources
  
  
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
  
  
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

East London Apartments provides 24 hour accommodation based support for up to 31 individuals with complex histories, multiple traumas, complex personality disorder(s) and a varied, disrupted housing history with experience of homelessness as well as individuals who have been diagnosed with severe and enduring mental health conditions who are under the Care Programme Approach (CPA).

East London Apartments implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach which was developed to support people out of homelessness, in particular those who have experienced complex trauma or are diagnosed with a personality disorder. However, its application is far broader than only homelessness. It considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.

When working with individuals with complex needs, who may display challenging, chaotic behaviours, regularly testing boundaries and have experienced multiple traumas as a result of abuse, neglect, years of street homelessness, or long stays in mental health hospitals, it is integral that the post holder is motivated to support individuals to progress. They should continually hold aspirations for individuals despite multiple setbacks, and display emotional resilience, able to process challenging incidents and remain motivated to deliver excellent support.

Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

What you’ll do:

• • Building supportive, trusting relationships with customers and creating a positive atmosphere
  
  
• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
  
  
• Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
  
  
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’
  
  
• Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
  
  
• Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
  
  
• Assisting in the recording and reporting of customer incidents
  
  
• Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
  
  
• Developing productive relationships with partner organisations to improve service outcomes
  
  
• Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
  
  
• Involving customers in the design, development and delivery of the service
  
  
• Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
  
  
• Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
  
  
• Being responsible for the handover of key information between shifts
  
  
• Adhering to all other Look Ahead’s policies and procedures
  
  
• Engaging in learning and development activity to increase knowledge and skills
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
  
  
• Exudes a warm friendly presence and open behaviour
  
  
• Prefers working as part of a group or team
  
  
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
  
  
• Has a practical and logical mind and is naturally well organized
  
  
• Able to apply the right balance of care and support dependant on the needs of the customer
  
  
• Thrives on change and enjoys dynamic diverse environments
  
  
• Is confident with high levels of self-esteem
  
  
• Is respectful, articulate and sensitive in style of communication
  
  
• Is motivated towards excellence and improvement of personal performance with a can do attitude
  
  
• Ability to cope positively with challenging and diverse behaviour
  
  
• Ability to adhere to Look Ahead’s professional boundaries policy

What you’ll bring:

Essential:

• NVQ Level 2/3 or equivalent with some previous relevant sector work experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
  
  
• We are Caring and Compassionate.
  
  
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate, and resilient Night Support Worker to join our Young People service in Maidenhead.

£28,173.60 per annum, working 43 hours per week.

Want to feel like you’re making a difference? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

The shift pattern for this role includes 4 days on, 4 days off with 12 hour shifts.

What you’ll do:

• Building supportive, trusting relationships with customers and creating a positive atmosphere
• Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
• Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
• Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking
• Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
• Undertake support work in partnership with external stakeholders to compliment their interventions
• Developing productive relationships with partner organisations to improve service outcomes
• Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
• Involving customers in the design, development and delivery of the service
• Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
• Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
• Being responsible for the handover of key information between shifts
• Provide structured support and guidance to other front line staff in their area of expertise
• To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
• Adhering to all other Look Ahead’s policies and procedures. Engaging in learning and development activity to increase knowledge and skills
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager
• Maintain records in accordance with Look Ahead’s Information Management policies, procedures and guidance under the direction of the manager.
• Keep a clear desk at all times and assist with archiving and secure disposal of records when required.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is motivated towards excellence and improvement of personal performance with a can do attitude
• Ability to cope positively with challenging and diverse behaviour

What you’ll bring:

• NVQ Level 2/3 or equivalent with some or equivalent sector work experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

• Annual leave increasing up to 30 days with length of service 
• Free DBS (take this out if BSW advert)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card 
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

• Risk Panel Coordination: Manage and facilitate the full end-to-end process, including scheduling, document collation, and stakeholder engagement.
• Financial Administration: Process invoices and raise purchase orders in line with company procedures.
• Insurance Claims Management: Investigate, administer, and liaise with insurers and colleagues regarding company insurance claims.
• Whistleblowing Case Handling: Receive, allocate, and review whistleblowing complaints, including manning the helpline on a rota basis.
• Land Registry Assistance: Support colleagues with Land Registry searches and the procurement of copy title registers and plans.
• Legal Liaison: Work closely with solicitors on property transactions involving LACS and its subsidiaries.
• Governance Documentation Management: Ensure key governance documents are maintained, reviewed regularly and kept up to date. 
• Coordination of the Contract Management documentation – gathering and keeping record of contract documentation 
• Key Regulatory Filing – supporting the Director of Governance to complete online and physical filling requirements for Companies House, RSH etc.
• Maintaining online filing system – keep the Diligent Board portal and SharePoint filing up to date in an organised structure.
  

• Attention to detail - Governance involves handling critical documents, policies, and compliance requirements. A keen eye for detail ensures accuracy in record-keeping and decision-making.
  
• Strong organisation skills - maintaining documentation requires excellent organisational abilities to keep processes running smoothly.
  
• Effective Communication – clear, concise and professional communication is crucial when liaising with board members, executives, customers and external stakeholders.
  
• Adaptability & Initiative - with evolving regulations and organisational needs. Being proactive and adaptable ensures efficiency in handling challenges. A high level of self-motivation is required and ability to work under pressure with conflicting demands 
  
• Teamwork & Stakeholder Management - coordinating and liaising with stakeholders.  Strong interpersonal skills to build effective working relationships.
  

• Experience of working within a busy department in an administrative role.
• Strong communication and interpersonal skills 
• Effective time management skills
• Strong organisational skills and attention to detail
• Excellent IT and system skills

• Experience of working within a governance role
• An understanding of risk management

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Support Worker

We’re looking for a kind, compassionate and resilient Support Worker to join our Edward Alsop Court service in Westminster. No personal care or experience is required, just the right values.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you’re making a difference? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS (take this out if BSW advert)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Edward Alsop Court Service offers specialist support to homeless men across a range of areas including re-offending behaviour, mental health issues, physical health needs and substance misuse. Edward Alsop Court implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, those who have experienced complex trauma or are diagnosed with a personality disorder. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.

Staff receive monthly reflective practice and debriefs after any serious incidents.

We have an on-site Psychologist 2 days per week, An on-site Social Worker 1.5 days per week and a Nurses Clinic on-site 4 days per week. With a GP clinic once a week in the service.

We also have external support from Turning Point and CGL to support our customers with their substance misuse.

What you’ll do:

You will be helping to enable vulnerable people living in a variety of different tenures to manage their tenancies / licences and move towards greater independence within the community by providing a flexible and individually tailored support package.
As a Support Worker you will provide support to customers to help them develop the life skills, they require to meet the assessed needs of the customers in the service. In some services, this will include providing physical, domestic, emotional, and social care. You will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
Support Workers will have a caseload of customers, for which they are responsible.

Key Responsibilities:

• Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
• Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
• Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
• Develop and maintain links with all key agencies and service providers in the local community
• •Empower customers to ensure they receive the service and benefits they are entitled to
• Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
• Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
• Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
• Adhere to Look Ahead’ Policies and Procedures
• Engage in learning and development activity to increase knowledge and skills
• Provide day-to-day instruction/supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate
• Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate, and sensitive in style of communication
• Is essentially customer–focused
• Is motivated towards excellence and improvement of personal performance with a can-do attitude
• Ability to cope positively with challenging and diverse behaviours

What you’ll bring:

Desirable:

Typical qualifications from none to NVQ Level 2/3 or equivalent or experience in the social care/charity sector.
May have little or no previous relevant sector work experience. Look Ahead values experience of applicants who have used our services or those like Look Ahead services

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health service in Tower Hamlets.

£30,527.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
• Annual leave increasing up to 30 days with length of service
• Free DBS (take this out if BSW advert)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Within the environment of the Crisis House, the Specialist Support Worker leads the support that enables customers to recover from their period of mental health related crisis. From start to finish they facilitate person centred planning and access to services that helps customers safely return home.

This role shift pattern consist of: 5 x 8 hour shifts per week. No nights shifts.

What you’ll do:
• Building supportive, trusting relationships with customers and creating a positive atmosphere
• Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
• Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
• Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking
• Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
• Undertake support work in partnership with external stakeholders to compliment their interventions
• Developing productive relationships with partner organisations to improve service outcomes
• Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
• Involving customers in the design, development and delivery of the service
• Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
• Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
• Being responsible for the handover of key information between shifts
• Provide structured support and guidance to other front line staff in their area of expertise
• To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
• Adhering to all other Look Ahead’s policies and procedures. Engaging in learning and development activity to increase knowledge and skills
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Thrives on change and enjoys dynamic diverse environments
• Is respectful, articulate and sensitive in style of communication
• Is motivated towards excellence and improvement of personal performance with a can do attitude
• Ability to cope positively with challenging and diverse behaviourWhat you’ll bring:

What you'll bring:

Essential:
• NVQ Level 2/3 or equivalent with some or equivalent sector work experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.