We’re looking for a kind, compassionate and resilient Mental Health Support Worker to join our Mental Health service in Hackney.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. 

Want to feel like you’re making a difference? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Felstead Street  is a CQC registered care home, which has a heavy focus on supporting customers with enduring mental health care and elderly needs.  We provide 24hr high support to 24 customers both female and male.  Our building is a purpose-built home on two floors, offering customers individual bedrooms and the use of shared communal facilities and gardens.   The service is commissioned by East London Foundation Trust with the care contribution from London Borough of Hackney.      

As a Support Worker at Felstead Street you will play an integral role in supporting our customers to making their lives interesting and enabling to manage their social, physical and emotional well being.   You will support our customers with a range of activities and health support throughout the day and to live in a safe living environment. You will be part of a team which is very supportive of one another.  

Shift work : 8am-4pm, 2.30pm-10.30pm and additional sleep in max once a week as rostered.

Bank holidays and weekends off as rostered. Must be able to work weekends and bank holidays as allocated on the rota. Rota is available at least 4 weeks in advance.

Must be able to work 9am-5pm, Mon-Friday for a period of 2 weeks every 10 weeks approximately.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you’ll do: 

• Building supportive, trusting relationships with customers and creating a positive atmosphere in the home.
• Following lone working protocols and maintaining high levels of awareness to health and safety for self, colleagues and customers.
• Supporting customers to maintain a healthy and clean living environment, where appropriate, provide assistance to maintain their living areas are clean and safe from hazards.
• Providing support and assistance to customers during the day who may be experiencing difficulties with their own mental health and seeking appropriate support.
• Providing support with daily living activities including practical assistance to customers who may require this.
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
• Support customers actively in the community and engage with the local area.
• Develop and maintain links with all key agencies and service providers in the local community
• Pro actively manage health and safety on a daily basis for self, colleagues and customers.
• Empower customers to ensure they receive the service and benefits they are entitled to
• Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards and poses excellent IT skills.
• Adhere to Look Ahead’s Policies and Procedures
• Engage in learning and development activity to increase knowledge and skills
• Taking on shift leading responsibilities by coordinating and leading shifts and be responsible for ensuring effective handovers are completed.
• Undertake any additional task or responsibility in consistent with the grade and nature of the post as delegated by the team leader or contract manager.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead 

About you: 

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Building supportive, trusting relationships with customers and creating a positive atmosphere in the home.
• Following lone working protocols and maintaining high levels of awareness to health and safety for self, colleagues and customers.
• Supporting customers to maintain a healthy and clean living environment, where appropriate, provide assistance to maintain their living areas are clean and safe from hazards.
• Providing support and assistance to customers during the day who may be experiencing difficulties with their own mental health and seeking appropriate support.
• Providing support with daily living activities including practical assistance to customers who may require this.
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
• Support customers actively in the community and engage with the local area.
• Develop and maintain links with all key agencies and service providers in the local community
• Pro actively manage health and safety on a daily basis for self, colleagues and customers.
• Empower customers to ensure they receive the service and benefits they are entitled to
• Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards and poses excellent IT skills.
• Adhere to Look Ahead’s Policies and Procedures
• Engage in learning and development activity to increase knowledge and skills
• Taking on shift leading responsibilities by coordinating and leading shifts and be responsible for ensuring effective handovers are completed.
• Undertake any additional task or responsibility in consistent with the grade and nature of the post as delegated by the team leader or contract manager.

What you’ll bring:

Essential:

• Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable: 

• Experience working in mental health
• Experience working in a CQC registered care setting
• Experience of delivering personal care / assistance

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate and resilient Senior Income & Housing Officer to join our Landlord Services team at our Head Office in Islington.

£38,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. 

This is a fixed term contract until November 2025.

Want to feel like you’re making a difference? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Each year, Look Ahead collects c£21m of rent and service charge from the 3,000 units of property that we own and manage. This amount represents roughly a third of Look Ahead’s annual income and therefore it is essential for us to maximise our income collection.

The Senior Housing Officer will be based at Look Ahead’s head office in Islington but there will be regular travel across London and the south east . The Landlord Services team provides housing management across all of Look Ahead’s owned and managed properties .

The main focus of the Senior Housing Officer’s role is  income collection, managing other breaches of tenancy such as anti-social behaviour ,working with compliance colleagues to follow up on fire risk assessment actions required , gas capping cases and any access issues for gas and electrical checks. You will be responsible for monitoring an on going programme of estate inspections, living standard checks and tenancy audits. You will also ensure that empty void properties and re-let within tight time frames and data systems kept up to date.  Focusing on Look Ahead’s unsupported properties- you will line manage 3 Housing Officers- 2 of which are based on site in our services in Southwark and Barking and Dagenham. You will also line manage 1 Estates Officer. You will act as the lead liaison manager between Look Ahead and the external Tenancy Sustainment Team which provides support to some of our customers.

You will be expected to meet challenging key performance indicators and promote good practice within the team. You will have a strong understanding of housing law and excellent communication skills.

Reporting to the Income Manager, the Senior Housing Officer will be required to analyse data and produce basic reports to evaluate the organisation’s income collection and voids performance.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you’ll do: 

Income Collection

• Manage the performance and co-ordination of the Housing  Officers, setting and monitoring their performance via KPIs
• Lead the team of Housing Officers to reduce the overall level of current and former tenant arrears within organisational targets
• Responsible for dealing with escalated cases of arrears for individuals and complicated cases.
• Monitor and enforce compliance with Look Ahead’s Income Collection policy and procedure, specifically with Income Officers and Operation colleagues
• Responsible for championing and promoting the use of Income Collection policy and procedure with contract manager’s, providing guidance and support where required
• Ensure that all housing management systems are kept updated regarding Income related and customer profiling matters and that customer files are being maintained appropriately
• Co-ordinate and design any training related to housing management systems, the Income Collection Procedure and income maximisation
• Responsible for coordinating the collation of FTA’s for referral to write offs or debt collection agencies
• Provide Income Manager with reports on income collection levels at a service level and for escalated customer cases, with specific analysis on the reasons behind any increases or any other reports as required
• Review and approve legal action in relation to rent arrears and authorising permission requests from Income Officer’s for Landlords
• Monitor and authorise the use of solicitors for income related legal action, keeping within budget and aiming to reduce legal fees 
• Work with the customer service team to ensure that any complaints related to service charges or customer’s rent accounts are resolved in line with the organisation’s feedback and complaints procedure 
• Delivery of annual rent increases within required timeframes, including ensuring legal obligations to notify customers are met, relevant departments such as HB and DWP are notified and new payments implemented, Direct Debit payments are amended and informing Operations staff of new charges
• Assist Income Manager with developing policies and procedures in line with organisational and regulatory changes
• Attend occasional residents meetings.
• Carry out management duties for direct reports including one to ones, staff appraisals/personal development plans, identify training needs, performance management and monitoring absence

     Void Management

• Ensure that housing officers complete void inspections in line with tight time frameworks and that void actions on the housing management system are up-dated.
• Ensure that referrals are requested from our partner agencies and that voids are let within timescales
• Regular liaison with the voids team to ensure that any issues potentially delaying re-let times such as repairs work , are dealt with effectively.
• Produce reports for senior managers on the progress of void re-lets.

      Anti -Social Behaviour and other breaches of tenancy

• Ensure that housing officers take prompt action for anti social behaviour and other breaches of tenancy in line with Look Ahead’s policies and procedures.
• Support staff with advice in line with housing law and attend court for some cases.
• Disseminate best practice and ensure that cases are managed proactively and effectively involving external agencies where appropriate for example the police and social services.

  Compliance 

• Attend weekly escalation meetings with the compliance team focusing on gas checks, electrical checks and fire risk assessment actions.
• Ensure the Estates Officer is following up on access issues and completing fire risk assessment actions.
• Ensure gas capped risk assessments are completed and work with compliance colleagues to reduce the number of gas capped customers.
• Ensure that annual fire door checks and monthly communal fire door checks completed and recorded.
• Lead on legal action such as injunctions with our solicitors if there are repeated access issues
• Ensure our on site housing officers keep adequate records of fire drills and flat checks.

Estate management and customer welfare.

• Ensure that there is an ongoing programme of tenancy audits, estate inspections and living standards checks in our unsupported units .
• Act as the lead liaison person between Look Ahead and the tenancy sustainment team- ensuring that there are regular meetings and a case management approach for complex cases.
• Ensure that Housing Officers report safe guarding cases and incidents on Look Ahead’s systems and that appropriate action is taken .

• Any other duties as reasonably can be expected of the post holder

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead 

About you: 

• Well organised and highly motivated to ensure delivery to strict deadlines and standards
• Strong interpersonal and leadership skills to influence and build credibility internally and externally
• Professional manner and approach in all areas of delivery
• Self-starter, forward thinking and results focused

What you’ll bring:

• Experience of delivering housing management services including possession proceedings in the county court.
• A proven track record of managing the delivery of outstanding customer focused services
• Practical experience of line managing, leading, motivating and mentoring staff .
• Experience of working with other stakeholders to deliver demonstrable business outcomes
• Good standard of overall education, such as 5 GCSEs or equivalent (level C or above) including English and Maths
• Excellent knowledge and understanding of housing legislation, regulation and best practice
• An up to date and continually developing housing knowledge inclusive of national, regional, local agendas and operational best practice
• Specific knowledge to deliver income recovery and sustainment services in accordance with relevant legislation
• Experience of managing anti social behaviour cases and liaison with relevant external agencies.
• Knowledge and comprehensive understanding of welfare benefits including housing benefit and universal credit housing costs.
• Ability to understand, interpret and fully apply processes and policy; including the application of sound judgement and discretion where required.
• Strong IT skills to maintain and develop the housing management systems
• Microsoft confident to use a variety of software packages including excel spreadsheets and presentation packages

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health Service in Slough.

£18,720.00 per annum, working 30 hours per week. Benefits include 25 days Annual Leave (FTE), pension schemes, staff discounts, healthcare and career progression.

Want to feel like you’re making a difference? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Hope House provides support for 16 customers over 2 sites. The first site is a 10-bed supported housing unit and the second consists of 6 independent living flats. The supported housing unit has staff present 24 hours 7 days per week (with sleep- ins). Our customers residing in the independent living flats receive floating support during day-time hours.

The team at Hope House is comprised of 1 Contract Manager, 1 Team Leader, 4 Support Workers, 2 Waking Night Support Workers.

We have a current vacancy for a Waking Night Support Worker. This is a 9-month Fixed Term Contract secondment cover with the possibility of extension to a permanent contract depending on the current employee's secondment.

This is a great opportunity for a Waking Night Support Worker wanting to gain exceptional experience within the mental health field, based on the solid working relationship with Specialist Community Mental Health Team (SCMHT). We have recently implemented training directly from SCMHT to support staff with understanding Mental Health diagnosis and Managing Crisis with our customers in-house.

The shift pattern for this role involves a rolling rota, meaning some weekend and bank holiday work will be required.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you’ll do:

• Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
• Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
• Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
• Develop and maintain links with all key agencies and service providers in the local community
• Empower customers to ensure they receive the service and benefits they are entitled to
• Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
• Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
• Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised and flexible
• Open to feedback and self-development
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is essentially customer–focused
• Is motivated towards excellence and improvement of personal performance with a can-do attitude
• Ability to cope positively with challenging and diverse behaviours

What you’ll bring:

Essential:

Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

Experience working in mental health

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health service in Tower Hamlets.

£28,500.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
The Barnsley Street Project is a pilot service funded by NHS money following a bid by East London NHS Foundation Trust. It that will operate 24 hours a day, 7 days a week to provide support for people in the catchment area of one primary care network in Bethnal Green, Tower Hamlets. It will provide a variety of psychosocial and clinical interventions, including the provision of 6 Hospitality Beds for short term support and intervention.
Specialist Support Workers within the Barnsley Street Project will be expected to support individual requiring support from the local community that walk-in to the service. This support may include providing practical, emotional, trauma-informed support to individuals with a variety of challenges relating to their mental health. This may include the management of symptoms, social support, navigating benefits and welfare systems, practical skills and signposting to specialist services in the local authority for intensive or specific support as required.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you’ll do:
• Building supportive, trusting relationships with customers and creating a positive atmosphere
• Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
• Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
• Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking
• Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
• Undertake support work in partnership with external stakeholders to compliment their interventions
• Developing productive relationships with partner organisations to improve service outcomes
• Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
• Involving customers in the design, development and delivery of the service
• Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
• Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
• Being responsible for the handover of key information between shifts
• Provide structured support and guidance to other front line staff in their area of expertise
• To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
• Adhering to all other Look Ahead’s policies and procedures. Engaging in learning and development activity to increase knowledge and skills
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour

What you’ll bring:

Essential:
- NVQ Level 2/3 or equivalent with some or equivalent sector work experience

Desirable:
- Demonstrable specialist knowledge in an area relevant to the service’s customer group.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate and resilient Support Worker to join our Mental Health service in Tower Hamlets.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. 

Want to feel like you’re making a difference? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The Barnsley Street Project is a pilot service funded by NHS money following a bid by East London NHS Foundation Trust. It that will operate 24 hours a day, 7 days a week to provide support for people in the catchment area of one primary care network in Bethnal Green, Tower Hamlets. It will provide a variety of psychosocial and clinical interventions, including the provision of 6 Hospitality Beds for short term support and intervention.

Support Workers within the Barnsley Street Project will be expected to support individual requiring support from the local community that walk-in to the service. This support may include providing practical, emotional, trauma-informed support to individuals with a variety of challenges relating to their mental health. This may include the management of symptoms, social support, navigating benefits and welfare systems, practical skills and signposting to specialist services in the local authority for intensive or specific support as required.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you’ll do:

• Building supportive, trusting relationships with customers and creating a positive atmosphere
• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’
• Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
• Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
• Assisting in the recording and reporting of customer incidents
• Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
• Developing productive relationships with partner organisations to improve service outcomes
• Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
• Involving customers in the design, development and delivery of the service
• Encouraging and enabling tenants to pay their rent and avoid personal debt
• Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc 
• Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager 
• Being responsible for the handover of key information between shifts 
• Adhering to all other Look Ahead’s policies and procedures
• Engaging in learning and development activity to increase knowledge and skills 
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager
• Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead 

About you: 

• Enjoys social interaction and the company of others, joins in local activities to encourage
• customer involvement
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure
• their judgement
• Has a practical and logical mind and is naturally well organised
• Flexible
• Open to feedback and self development
• Thrives on change and enjoys dynamic diverse environments
•  Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
•  Is essentially customer–focused
• Is motivated towards excellence and improvement of personal performance with a can do
• attitude
• Ability to cope positively with challenging and diverse behaviours

What you’ll bring:

Essential:

• NVQ Level 2/3 or equivalent with some or equivalent sector work experience

Desirable:

• Experience working in a mental health setting or service

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate and resilient Support Worker to join our Young People Service in Bracknell.

£24,960.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you’re making a difference? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you’ll do:

• If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
• Participate in the support planning and risk management, as facilitated by the lead Support Worker
• Carry out security duties to ensure the safety of the customers and premises
• Monitor the CCTV throughout the shift
• Enable customers to make full use of community facilities by providing support as directed
• Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
• Report any observations relating to customers welfare
• Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
• Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
• Maintain records as required at the project under the direction of the Support Workers/ management
• Participate in team meetings/reviews and the general development of the service
• Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Flexible
• Open to feedback and self development
• Has a practical and logical mind and is naturally well organised
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is motivated towards excellence and improvement of personal performance with a can do attitude
• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Ability to cope positively with challenging and diverse behaviour

What you’ll bring:

Essential:

NVQ Level 2 or equivalent, or experience within charity/social care sector

Desirable:

Relevant specialism experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate and resilient Night Support Worker to join our Young People service in Bracknell.

£24,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you’ll do:

• Building supportive, trusting relationships with customers and creating a positive atmosphere
• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’
• Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
• Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
• Assisting in the recording and reporting of customer incidents
• Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
• Developing productive relationships with partner organisations to improve service outcomes
• Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
• Involving customers in the design, development and delivery of the service
• Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
• Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
• Being responsible for the handover of key information between shifts
• Adhering to all other Look Ahead’s policies and procedures
• Engaging in learning and development activity to increase knowledge and skills

Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organized
• Able to apply the right balance of care and support dependant on the needs of the customer
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is motivated towards excellence and improvement of personal performance with a can do attitude
• Ability to cope positively with challenging and diverse behaviour
• Ability to adhere to Look Ahead’s professional boundaries policy

What you’ll bring:

NVQ Level 2/3 or equivalent with some previous relevant sector work experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for 2 kind, compassionate and resilient Support Workers to join our Homelessness and Complex needs service in Slough.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
As Support Worker will be expected to enable and support vulnerable individuals with complex needs to address this while maintaining their tenancy with the long term goal of living in an independent setting by providing flexible and individually tailored support package. Working with excluded and hard to reach customers can be challenging however, with intensive support this challenge can be broken. You will need to be able to engage our customers in a non-judgmental way. You will also be responsible for dealing with emergencies that may arise during your shift whilst remaining calm and using initiative then writing up incident reports amongst other administrative tasks.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you’ll do:
• Work proactively with Slough Hostel team to handle the service caseload and support an effective team approach to meeting each customer’s identified needs.
• Motivate the team and champion a positive local culture within the service.
• Contribute to a positive service environment, ensuring the service is supportive and a place of safety and stability for customers. This includes working flexibly and being proactively in delivering, reviewing and arranging effective support for emerging needs and risks in order to prevent escalating concerns.
• Deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. This may include practical tasks, such a facilitating group actives
• Support customers to undertake domestic tasks, including practical assistance to ensure a high quality living environment that promotes customers’ dignity, respect and allows customers to feel safe and welcome in their own home.
• Participate in support planning, risk management and assessment of needs in line with support planning.
• Work with customers to promote social inclusion to promote independent living, encouraging customers to maximise their skills and choices.
• Involve customers in the design, development and delivery of the service through co-production.
• Report and react to any observations relating to customers welfare.
• Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community.
• Maintain a good standard of records as required at the project under the direction of the Managers.
• Engaging in learning and development activity to increase knowledge and skills
• Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times, to ensure the safety of the customers and premises including responding to maintenance, fire and health and safety issues.
• Attend and participate in team meetings and managers meetings.
• Competent use of relevant systems, company policies and frameworks.
• Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements.
• Carry out other duties commensurate with the designated role level, as may be deemed reasonable by Look Ahead including working at an alternative patch, if such a need arises.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, networks in local business community.
- Approachable and open behaviour.
- Prefers working as part of a group or team.
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
- Has a practical and logical mind and is naturally well organised.
- Thrives on change and enjoys dynamic diverse environments with an ability to cope positively with challenging and diverse behaviour.
- Is highly motivated and a self-starter.
- Enjoys managing and motivating others.
- Has a practical and logical mind and is naturally well organised.
- Is confident with high levels of self-esteem.
- Is respectful, articulate and sensitive in style of communication.
- Is passionate and enthusiastic about his/her career and job experiences.
- Is motivated towards excellence and improvement of personal performance with a can do attitude.

What you’ll bring:

Essential:
- Has relevant sector work experience
- NVQ Level 3 in Health and Social Care or equivalent

Desirable:
- Other relevant professional memberships and/or specialist qualifications

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate and resilient Support Worker to join our Learning Disabilities service in Hertfordshire.

£23,400.00 per annum, working 37.5 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. 

Want to feel like you’re making a difference? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you’ll do: 

• If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
• Participate in the support planning and risk management, as facilitated by the lead Support Worker
• Carry out personal care duties for customers
• Enable customers to make full use of community facilities by providing support as directed
• Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
• Report any observations relating to customers welfare
• Adhere to all the policies and procedures of Look Ahead Care, Support & Housing  plus those specific to the project including any statutory requirements
• Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
• Maintain records as required at the project under the direction of the Support Workers/ management
• Participate in team meetings/reviews and the general development of the service
• Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead 

About you: 

• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Flexible
• Open to feedback and self development
• Has a practical and logical mind and is naturally well organised
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is motivated towards excellence and improvement of personal performance with a can-do attitude
• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Ability to cope positively with challenging and diverse behaviour

What you’ll bring:

Essential:

• NVQ Level 2 or equivalent or experience within charity/social care sector
• Full UK drivers’ licence

Desirable:

• Relevant experience working with people with learning disabilities

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate and resilient Bank Support Worker to join our Homelessness and Complex Needs Service in Slough.

£13.15 an hour on a zero-hour contract.

Want to feel like you’re making a difference? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Bank Support Workers may be able to work shifts from all of Look Ahead’s specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care. Within Mental Health and Homelessness services they will enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. While carrying out activities Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers’ welfare.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you’ll do:

• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Building supportive, trusting relationships with customers
• Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’
• Proactively manage risk and safety both in and outside of their physical living environment
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
• Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
• Report any observations relating to customers welfare
• Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community
• Enable customers to make full use of community facilities by providing support as directed
• Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
• Empower customers to ensure they receive the service and benefits they are entitled to
• Engage in learning and development activity to increase knowledge and skills
• Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
• Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
• Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
• If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
• Carry out security duties to ensure the safety of the customers and premises
• Monitor the CCTV throughout the shift
• Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Is customer–focused – wants to provide a great service to our customers whilst
• respecting professional boundaries
• Approachable
• Can work well on own and also works well as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or
• obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Flexible to ensure a job is done well and supports the customers needs
• Open to feedback and personal development
• Thrives on change and enjoys dynamic diverse environments
• Is respectful, articulate and sensitive in style of communication
• Is motivated towards providing an excellent service and has a can do attitude
• Enjoys social interaction and the company of others, joins in local activities to
• encourage customer involvement
• Ability to cope positively with challenging and diverse behaviours

What you’ll bring:

Previous experience gained from providing great care or support of a vulnerable person/s or work in similar organisations would be an advantage but is not necessary.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.