We’re looking for a kind, compassionate and resilient Support Worker at our Young People service in Tower Hamlets.
£27,352.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
• Annual leave increasing up to 30 days with length of service
• Free DBS (take this out if BSW advert)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. This role includes the following shift pattern: mornings, evenings and weekends

Hi, I’m S, I’m a forty-year-old man, I have complex needs, a mild learning disability and autism and I have moved into my new home in Hertfordshire.

I’m looking for adventurous and passionate individuals to support me with my daily living skills but also to help me develop skills to live more independently, to share my hobbies and interests and to explore new ones.
I have a great sense of humour and endless energy and interact with people in a fun and humorous way. I need support to adapt to new environments and to develop trust in my carers, also support to make safe use of my home.
I tend to have a loud voice and am very physically active. I benefit from a Positive Behaviour Support approach as I may hurt myself or others when I'm upset, and I can damage or throw property.
I am looking for someone who can support me in doing the things I most enjoy, which include;
Going out for walks
Playing football and basketball
Listening to music & dancing – Michael Jackson
Role play and dressing up
Using my iPad / tablet to take photos and videos of people I spend time with
Visiting McDonald’s for a meal / drive thru
Bike riding, swimming.
Cooking and baking

Professional Skills:
• Compassionate and able to help me manage my anxiety levels.
• Assertive and able to help me manage my anger and frustrations.
• Experience in working with people with Learning Disabilities & autism.
• PBS knowledge and can support me in a positive way.
• Being calm and patient with me and not rushing me to do things.
• Willingness to support all aspects of personal care.
• Knowledge of, or willingness to learn about cross contamination and infection control.
• Personal and professional resilience.

If you would like the opportunity to support me, please apply!

What you’ll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere.

- Working proactively with other members of the team to handle the service caseload and administrative responsibilities.

- Supporting customers to set personalised goals in the form of a Support Plan.

- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals.

- Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’.

- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, community activities.

- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene.

- Assisting in the recording and reporting of customer incidents.

- Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork.

- Maximising referrals to ensure service capacity.

- Developing productive relationships with partner organisations to improve service outcomes.

- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.

- Involving customers in the design, development and delivery of the service.

- Empowering customers to ensure they receive the service and benefits they are entitled to.

- Encouraging and enabling tenants to pay their rent and avoid personal debt.

- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.

- Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager.

- Being responsible for the handover of key information between shifts.

- Adhering to all other Look Ahead’s policies and procedures.

- Engaging in learning and development activity to increase knowledge and skills.

- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
Relationships

- With key customers (end service users)

- Within team and organisation

- With external partners and agencies

Organisation

- Planning and organising workload

- Awareness of policies and procedures

- Time and resource management

Team membership

- Promote team ethos and values

- Positive contribution to team environment

- Personal development in team context

Results Orientation

- Assist customers to achieve Support Plan goals

- Achievement of local business objectives

- Financial awareness

Personal Attributes

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour
- Ability to adhere to Look Ahead’s professional boundaries policy

What you’ll bring:

Essential:
- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate, and resilient Deputy Manager to join our Young People Service in Ealing.

£32,000.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

The Deputy Service Manager supports the Service Manager in effectively managing all operational matters within their designated services, including line management of frontline staff.

The Deputy Service Manager shares responsibility for ensuring that a holistic and cohesive approach to customer support is embedded across accommodation services. Look Ahead operates trauma-informed and psychologically informed approaches, ensuring customers benefit from strengths-based support practices. The role requires an individual who embodies psychologically informed practice through their leadership style.

Oaklands & St Kilda consists of two supported accommodation services, each providing six mental health rehabilitation units for young people aged 18–25 who may have experienced a mental health-related hospital admission. The aim is to support young people to gain and develop the necessary skills for independent living and to manage transitions from Child and Adolescent Mental Health Services to Adult Mental Health Services.

Together, these services support up to 12 young people at any one time, offering a welcoming, supportive environment on a spot-purchase basis.

The successful candidate will deputise for the Service Manager when required. This includes direct line management, leadership, coaching, and supporting Specialist Support Workers, Support Workers, and Waking Night Support Workers. Responsibilities also involve ensuring compliance with current legislation, contractual requirements, financial regulations, and Look Ahead's Policies and Procedures.

The role of Deputy Manager will involve five 8-hour shifts, Monday to Friday.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you’ll do:

• Support the Service Manager in driving operational activities within your service area, ensuring clear, relevant, and challenging objectives and ongoing performance tracking.
• Successfully lead and motivate your team, championing and maintaining a positive local culture within the service.
• Build supportive, trusting relationships with young people and create a welcoming and positive atmosphere.
• Prioritise the prompt filling of voids and the reduction of arrears and bad debts.
• Continuously work to improve staff competence, ensuring proactive ownership of staffing matters, swift resolution of conflicts, and effective management of issues.
• Facilitate transparent and effective communication flows between management and frontline teams.
• Lead on casework management, ensuring that risk assessments and support plans are regularly updated and dynamic.
• Promote partnership working to maximise opportunities and positive outcomes for customers.
• Monitor and maintain creative and ambitious plans for customer involvement.
• Support the Service Manager to prepare for quality visits, using Look Ahead’s local indicators to monitor performance, set targets, and implement action plans to maintain high-quality services aligned with local and national standards, and funder requirements.
• Assist the Service Manager in producing and submitting monthly management reports to the Performance team, ensuring data on local KPIs is accurate and current.
• Develop and maintain strong internal management relationships with other departments and functions within Look Ahead, ensuring best practice sharing and supporting initiatives for organisational improvement.
• Ensure Look Ahead's health and safety policies are consistently adhered to within the service, reviewing regularly at a local level, and ensuring staff receive appropriate training.
• Engage positively in reflective practice sessions with colleagues.
• Oversee safeguarding follow-up actions, ensuring cases are managed according to protocols and records are accurately maintained.
• Ensure adherence to all other Look Ahead policies and procedures.
• Carry out additional deputy management duties appropriate to the role, including potentially managing other contracts within your area or an alternative area if required.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Enjoys social interaction and engaging with others; actively participates in local activities to promote customer involvement and inclusion.
• Able to lead and motivate staff transparently and consistently.
• Exhibits warmth, friendliness, and an open approach.
• Prefers working collaboratively within a team.
• Calm and resilient under pressure; does not allow emotions to negatively impact judgement.
• Practical, logical, and naturally well-organised.
• Thrives in environments characterised by change, diversity, and dynamic challenges.
• Confident with high levels of self-esteem.
• Respectful, articulate, and sensitive in communication style.
• Motivated towards excellence, continuous improvement, and demonstrates a proactive, 'can-do' attitude.
• Capable of positively managing challenging and diverse behaviours.
• Able to advocate effectively for young people across professional and community settings.
• Confident using IT systems such as SharePoint and the Microsoft Office suite.

What you’ll bring:

Essential:

• Educated to degree level or equivalent.
• Relevant qualification in business or management (e.g., CMI/NVQ Level 4 or equivalent).
• Specialist knowledge related to supporting young people with mental health diagnoses.
• Experience working within complex mental health environments.
• Demonstrable knowledge and experience of trauma-informed practice.

Desirable:

• Experience managing accommodation-based services and resources, with proven ability to deliver within budget and meet performance targets.
• Experience supervising and leading staff teams providing support to young people in or leaving care.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate, and resilient Hospital Independent Domestic Violence Advisor to join our Family Service in Kent.

£28,949.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

The role of an IDVA is to address the safety of victims and survivors at high risk of harm. IDVAs work with their customers from the point of crisis by safety planning and risk assessing using the DASH to ascertain the level of risk to the victim. They will also raise awareness of male domestic abuse with partners and within the community.

This role's shift patterns is Mon- Fri: 9am-5pm

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you’ll do:

• Look Ahead IDVAs have the personal qualities required to manage customer expectations alongside the responsibilities of their role. Day to day IDVA activities include:
• Manage client referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork.
• Building supportive, trusting relationships with clients and creating a positive atmosphere.
• Knowledge of the criminal justice system. Understanding of Marac protocols.
• Regular attendance at Marac and completion of all Marac referrals.
• Support Customers to obtain Non Molestation Orders where needed and any other civil remedies available to them.
• Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
• Attending all court and Case Management hearings with or as a representative for clients.
• Supporting clients to set personalised goals in the form of a Safety and Support Plan.
• Assisting in the recording and reporting of customer incidents.
• Creating a safety plan with clients.
• Developing productive relationships with partner organisations to improve service outcomes.
• Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
• Encouraging customers to attend relevant programmes when appropriate i.e Own My Life.
• Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
• Adhering to all other Look Ahead’s policies and procedures.
• Engaging in learning and development activity to increase knowledge and skills.
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Service Team Leader.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organized
• Able to apply the right balance of care and support dependant on the needs of the customer
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is motivated towards excellence and improvement of personal performance with a can do attitude
• Ability to cope positively with challenging and diverse behaviour
• Ability to adhere to Look Ahead’s professional boundaries policy

What you’ll bring:

Essential:

• IDVA qualification
• Previous experience managing a caseload

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health Service in Slough.

£18,720.00 per annum, working 30 hours per week.

Want to feel like you’re making a difference? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

Hope House provides support for 16 customers over 2 sites. The first site is a 10-bed supported housing unit and the second consists of 6 independent living flats. The supported housing unit has staff present 24 hours 7 days per week (with sleep- ins). Our customers residing in the independent living flats receive floating support during day-time hours.

The team at Hope House is comprised of 1 Contract Manager, 1 Team Leader, 4 Support Workers, 2 Waking Night Support Workers.

We have a current vacancy for a Waking Night Support Worker. This is a 9-month Fixed Term Contract secondment cover with the possibility of extension to a permanent contract depending on the current employee's secondment.

This is a great opportunity for a Night Support Worker wanting to gain exceptional experience within the mental health field, based on the solid working relationship with Specialist Community Mental Health Team (SCMHT). We have recently implemented training directly from SCMHT to support staff with understanding Mental Health diagnosis and Managing Crisis with our customers in-house.

The shift pattern for this role involves a rolling rota, meaning some weekend and bank holiday work will be required.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you’ll do:

• Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
• Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
• Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
• Develop and maintain links with all key agencies and service providers in the local community
• Empower customers to ensure they receive the service and benefits they are entitled to
• Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
• Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
• Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised and flexible
• Open to feedback and self-development
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is essentially customer–focused
• Is motivated towards excellence and improvement of personal performance with a can-do attitude
• Ability to cope positively with challenging and diverse behaviours

What you’ll bring:

Essential:

• Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

• Experience working in mental health

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate, and resilient Support Worker to join our Learning Disabilities service in Waltham Forest.

£25,300.00 per annum, working 37 hours per week.

Want to feel like you’re making a difference? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

As a Support Worker you will be expected to undertake duties and work as part of the staff team to support customers with daily support to achieve personal goals by using person centred approach. Work within a team to communicate, meet the service and Look Ahead objectives and responsibilities whilst working flexibly to respond to the needs of the customers.

This role will require either an experienced, skilled and compassionate person and or a person with great values and willing to learn in order to meet the role specific competencies for this position.

The shift patterns for this role are Monday to Sunday, including early, late and long shifts.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you’ll do:

• Work proactively with the team to handle the service caseload and support an effective team approach to meeting each customer’s identified needs.
• Contribute to a positive service environment, ensuring the service is supportive and a place of safety and stability for customers. This includes working flexibly and being proactively in delivering, reviewing and arranging effective support for emerging needs and risks in order to prevent escalating concerns.
• Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times, to ensure the safety of the customers, colleagues, visitors, contractors and premises including responding to maintenance, fire and health and safety issues.
• The ability to follow guidelines and use initiatives to manage, control and eradicate infections. For example following a thorough cleaning rota and completing all relevant checks such as living standards checks.
• Deliver all aspects of support to enable customers to develop independent living skills as appropriate to the individual needs of the customer. This may include practical tasks, delivering personal care, including but not limited to support with personal hygiene, meal preparation, medication management and personal finances support as required.
• Champion a positive local culture within the service.
• Support customers to undertake domestic tasks, including practical assistance to ensure a high quality living environment that promotes customers’ dignity, respect and allows customers to feel safe and welcome in their own home.
• Participate in support planning, risk management and assessment of needs in line with support planning whilst supporting the team with case work management.
• Work with customers to promote social inclusion to promote independent living, encouraging customers to maximise their skills and choices.
• Involve customers in the design, development and delivery of the service through co-production.
• Use appropriate communication including accessible information standards to ensure customers understands and can make informed choices.
• Report and support any observations relating to customers welfare.
• Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community.
• Shift lead, ensuring effective coordination of staff time so that all planned service and customer activities are attended to during the course of the shift.
• Maintain a good standard of records and reporting as required at the project under the direction of the Management.
• Engaging in learning and development activities to increase knowledge and skills and share learning with customers and colleague.
• Attend and participate in team meetings, customers meetings and participate in daily handovers.
• Competent and or willing to learn the use of IT and relevant systems.
• Adhere to all the policies and procedures of Government, Look Ahead Care & Support plus those specific to the service including any statutory requirements. For example Data Protection and Confidentiality, Safeguarding, Code of Conduct and Lone Working.
• Carry out other duties commensurate with the designated role level, as may be deemed reasonable by Look Ahead including working at an alternative patch, if such a need arises.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Good values and personality.
• Trustworthy, able to work in partnership and willing to achieve outstanding outcomes.
• Capable of working as part of a group or team and able to use ow initiatives.
• Able and willing to listen to others and share own ideas and knowledge.
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
• Is respectful, articulate and sensitive in style of communication.
• Has a practical and logical mind and is naturally well organised.
• Is confident, motivated and good self-esteem.
• Is motivated towards excellence and improvement of personal performance with a can do attitude.
• Is passionate and enthusiastic about his/her career and job experiences.
• Thrives on change and enjoys dynamic diverse environments with an ability to cope positively with challenging and diverse behaviour.
• Enjoys social interaction and the company of others, networks in local business community.
• Approachable and positive behaviour.

What you’ll bring:

Essential:

• Has relevant sector work experience and good values
• IT Skills
• Demonstrable experience of supporting vulnerable adults with Learning Disabilities
• NVQ Level 3 in Health and Social Care or equivalent or willing to complete the qualification

Desirable:

• Other relevant professional memberships and/or specialist qualifications
• Local and or familiar with the borough

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.

• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate, and resilient Support Worker to join our Learning Disabilities service in Tower Hamlets.

£27,352.00 per annum, working 40 hours per week.

Want to feel like you’re making a difference? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

The shifts for this role are Monday - Friday.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you’ll do:

• If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
• Support customer’s practical assistance where they have not yet developed the skills
• Participate in the support planning and risk management. Enable customers to make full use of community facilities by providing support as directed
• Enable customers to make full use of leisure and learning-based opportunities in the service as well as in the community by providing support as directed e.g. Gym, swimming and visiting various public amenities
• Supporting customers in the delivery of their prescribed health, physio, nutritional and sensory routines with guidance from/in partnership with external healthcare professionals
• Partnership working with a range of stakeholders including families, healthcare professionals, external personal assistants other support agencies to maximise outcomes for customers
• Providing support around personal care and mobility as well as the moving and handling of customers with physical disabilities/wheelchair users
• Report any observations relating to customers welfare
• Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
• Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
• Maintain records as required at the project under the direction of the Support Workers/ management
• Participate in team meetings/reviews and the general development of the service
• Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

About you:

• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
  Flexible
• Open to feedback and self development
• Has a practical and logical mind and is naturally well organised
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is motivated towards excellence and improvement of personal performance with a can do attitude
• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Ability to cope positively with challenging and diverse behaviour

What you’ll bring:

Essential:

• NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

• Experience in working with people with Learning Disabilities and Autism
• Experience in PBS approach
• Bengali speaking

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate and resilient Night Support Worker to join our Young People service in Maidenhead.

£26,832.00 per annum, working 43 hours per week.

Want to feel like you have an exciting future? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
• Annual leave increasing up to 30 days with length of service
• Free DBS (take this out if BSW advert)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

The shift patter for this role include:12 hour shifts 4 on 4 off.

What you’ll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Assisting in the recording and reporting of customer incidents
- Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
- Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
- Being responsible for the handover of key information between shifts
- Adhering to all other Look Ahead’s policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour
- Ability to adhere to Look Ahead’s professional boundaries policy

What you’ll bring:

Essential:
- NVQ Level 2/3 or equivalent with some previous relevant sector work experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate and resilient Support Worker to join our Homelessness and Complex needs service in Brent.
£27,352.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
• Annual leave increasing up to 30 days with length of service
• Free DBS (take this out if BSW advert)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Livingstone House is a 24 hour staffed 92 bed mix gender hostel, which provides short term supported housing for single homeless vulnerable people with Low to Medium support needs. Look ahead provides the support function and Riverside provides the housing management and night concierge. The Service provides on average 5 hours of weekly support to customers who reside in the hostel with the aim to provide them with the tools to move on within the community and live independently. On occasions, we may need support within our scattered sites based in Brent.

The Shift pattern of this role consist: 8am -4pm and 1.30pm - 9pm. Over a 7 day rota with 2 days off with weekend working

What you’ll do:
- To provide support to peers and management, being flexible and responsive and help bespoke support for each customer’s abilities and aspirations
- To implement the principles of personalisation, as part of a local service plan.
- To help support your colleagues to maximise the customers’ independence.
- To motivate customers to access educational and training opportunities and to integrate fully in the community
- To support up to 14 customers to sustain their tenancies
- To promote customer involvement in all aspects of your work
- To take on a project that will help assist the service move forward
- To work closely with peers/customers and lead on initial referral assessments, aiding their journey for betterment & lead on the resettlement of customers
- To maintain appropriate records to a sound standard in accordance with Look ahead’s policies and procedures.
- Complete Case Work Management Reviews on Own Files
- To attend Case Conferences every 6 weeks where viable
- To attend provider meetings and update upon service delivery
- Working hours are either a 8am-4.30pm or a 1.30pm until 9.30pm on a rota basis which will includes weekends

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Excellent communication and a team player
- Excellent customer relationship management
- Professional manner in everything that you do
- Proven experience of motivating, supporting customers or transferable skills than can complete this task and beyond.
- A essential willingness to work evenings, weekends and bank holidays on a shift rota basis
- Ability to think outside the box (Essential)
- Work upon your own initiative which is essential
- Lead upon assigned projects that are given
- Ability to hit the ground running which is key within a fast moving hostel daily environment

What you’ll bring:

Essential:
- Time management with is key in all area’s
- Leadership
- Teamwork
- Communication
- Resilience
- IT skills

Desirable:
- Problem solving
- Ability to work under pressure
- Confidence
- Change management

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for 2 kind, compassionate and resilient Waking Night Support Worker to join our Mental health service in Kensington & Chelsea.

£27,352.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
• Annual leave increasing up to 30 days with length of service
• Free DBS (take this out if BSW advert)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

RBKC MH Night Support Workers enable people with mental health support needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

Working 4 shifts of 10 hours every week on a 7 day rolling rota with weekend and bank holidays cover.

What you’ll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals.
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’
- Support customers and colleagues during incidents calmly and professionally, following policies and procedures and escalation protocols and completion of incidents reports.
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to take their medication by prompting and observing completion of MARS sheets and counting sheets following Look Ahead medication policy.
- Providing emotional and practical support to customers at night, documenting this support and handing over any issues.
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Maintaining standards of cleanliness and hygiene at the service, cleaning the staff offices, communal areas, lounge, kitchen, corridors and disposing of refuse.
- Assisting in the recording and reporting of customer incidents
- Documenting support to customers by updating summary contact sheets, Detailed contact records, incident reports and handovers.
- Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring the service is safe and secure at night carrying out hourly patrols of the building.
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks, fire equipment checks etc.
- Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
- Being responsible for the handover of key information between shifts
- Adhering to all other Look Ahead’s policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour
- Ability to adhere to Look Ahead’s professional boundaries policy

What you’ll bring:

Essential:
- NVQ Level 2/3 or equivalent with some previous relevant sector work experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate and resilient Day Time Specialist Behavioural Support Worker to join our Learning Disabilities service in Hertfordshire.

£20,514.00 per annum, working 30 hours per week.

Want to feel like you have an exciting future? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
• Annual leave increasing up to 30 days with length of service
• Free DBS (take this out if BSW advert)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Specialist Behavioural Support Workers are responsible for the customer’s emotional, psychological wellbeing as well as providing support to help them develop the life skills they require to meet the assessed needs. This will include providing physical, emotional, domestic, and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Hi, I’m S, I’m a forty-year-old man, I have complex needs, a mild learning disability and autism and I have moved into my new home in Hertfordshire.

I’m looking for adventurous and passionate individuals to support me with my daily living skills but also to help me develop skills to live more independently, to share my hobbies and interests and to explore new ones.
I have a great sense of humour and endless energy and interact with people in a fun and humorous way. I need support to adapt to new environments and to develop trust in my carers, also support to make safe use of my home.
I tend to have a loud voice and am very physically active. I benefit from a Positive Behaviour Support approach as I may hurt myself or others when I'm upset, and I can damage or throw property.
I am looking for someone who can support me in doing the things I most enjoy, which include;
Going out for walks
Playing football and basketball
Listening to music & dancing – Michael Jackson
Role play and dressing up
Using my iPad / tablet to take photos and videos of people I spend time with
Visiting McDonald’s for a meal / drive thru
Bike riding, swimming.
Cooking and baking

Professional Skills:
• Compassionate and able to help me manage my anxiety levels.
• Assertive and able to help me manage my anger and frustrations.
• Experience in working with people with Learning Disabilities & autism.
• PBS knowledge and can support me in a positive way.
• Being calm and patient with me and not rushing me to do things.
• Willingness to support all aspects of personal care.
• Knowledge of, or willingness to learn about cross contamination and infection control.
• Personal and professional resilience.

If you would like the opportunity to support me, please apply!

What you’ll do:
Behaviour Analysis
- Observing and monitoring the customer’s behaviours, their duration, intensity, as well as factors that may alleviate or trigger the behaviour
- Planning appropriate intervention to modify and resolve the behaviour
- Employing superb interpersonal and relationship skills to handle psychological and behavioural changes
- Understanding and collaborating with the different support organisations accessible in the community
- Exhibiting a concrete basis in behavioural analysis
- Presenting and giving feedback to other professionals in a formal setting
- Reporting possible cases of abuse, neglect, or endangerment appropriately
- Actively participating in the design and review of behavioural intervention plans
- Implement behaviour support plans
- Measuring goals and objectives of behaviour support plans to ensure they are being met
- Communicating with families and care managers regarding customer’s progress in the absence of management
- Analysing the behavioural interventions to determine their success
- Assisting customers in identifying inappropriate behaviours and develop better behaviour alternatives
- Assisting newly recruited staff in facilitating behavioural interventions
- Maintaining up to date accurate records of customers, service being provided and behavioural data
- Assessing a person’s preferences and understanding what motivates them
- Using strategies to help customers predict, understand, and control their environment and implementing service-wide strategies to support consistent environments
- Supporting customers’ physical and mental health

Other Responsibilities
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community e.g. accompany the customer to attend benefit appointments and meetings, go shopping, enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are always adhered to
- Maintain records as required at the project
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encouragecustomer involvement
- Approachable and open behaviour
- Excellent verbal and written communication skills
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self-development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate, and sensitive in style of communication
- Is essentially customer–focused
- Sensitive to communication needs of service users, especially those with autism and learning difficulties
- Is motivated towards excellence and improvement of personal performance with a can-do attitude
- Ability to cope positively with challenging and diverse behaviours

What you’ll bring:

Essential:
• NVQ Level 2/3 or equivalent or experience in the social care/charity sector
• Minimum 2 years of experience working
• with customers with Autism/Challenging
• Behaviour/learning disabilities
• Good IT skills

Desirable:
• Training or experience with PBS Approach and Capable Environments framework

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.