We’re looking for a organised, proactive and resilient System Accountant to join our Finance Team located at our Head Office in Islington.

£62,000.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
• Annual leave increasing up to 30 days with length of service
• Free DBS (take this out if BSW advert)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

We are seeking a proactive and technically adept Systems Accountant to support the implementation of Unit4 ERP system within our housing association. The post holder is expected to take over the ongoing system admin role post go live. This pivotal role bridges finance and IT, ensuring seamless integration, data integrity, and enhanced financial reporting capabilities.

What you’ll do:
ERP Implementation & Project Support
• Support the Project Team in the implementation of Unit4 ERP modules tailored to housing association needs.
• Assist in data migration activities, ensuring accurate and efficient transfer of financial data.
• Support the user acceptance testing to validate system functionality and data integrity.
• Provide training and support to end-users during and after the implementation phase.
System Administration & Support
• Act as the primary point of contact for all Unit4 ERP related queries and issues.
• Monitor system performance, troubleshoot issues, and implement necessary updates or patches.
• Maintain and update system documentation, including user guides and procedural manuals.
Financial Reporting & Analysis
• Develop and maintain financial reports and dashboards within Unit4 ERP to support decision-making.
• Ensure compliance with financial regulations and internal policies through system controls.
• Collaborate with finance teams to streamline processes and enhance reporting accuracy.
Continuous Improvement & Stakeholder Engagement
• Identify opportunities for system enhancements and process improvements.
• Liaise with internal stakeholders to gather requirements and ensure the system meets organizational needs.
• Stay abreast of Unit4 ERP updates and best practices to inform system development.
Other
• Prepare analysis and other ad hoc tasks as required

What you’ll bring:

Essential:
• Proven experience in managing and supporting Unit4 ERP systems, preferably in the housing or public sector.
• Part Qualified Accountant (e.g., ACA, ACCA, CIMA) or equivalent experience.
• Strong understanding of financial accounting principles and processes.
• Experience in data migration, system testing, and user training.
• Excellent problem-solving skills and attention to detail.
• Effective communication and interpersonal skills, with the ability to engage stakeholders at all levels

Desirable:
• Familiarity with housing association operations and sector-specific financial requirements.
• Experience in supporting ERP implementation projects.
• Knowledge of SQL or other reporting tools for data analysis.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

• Annual leave increasing up to 30 days with length of service 
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card 
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

• Building supportive, trusting relationships with customers and creating a positive atmosphere
• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’
• Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
• Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
• Assisting in the recording and reporting of customer incidents
• Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
• Developing productive relationships with partner organisations to improve service outcomes
• Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
• Involving customers in the design, development and delivery of the service
• Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
• Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
• - Being responsible for the handover of key information between shifts
• Maintain records in accordance with Look Ahead’s Information Management policies, procedures and guidance under the direction of the Support Worker’s manager(s). Keep a clear desk at all times and assist with archiving and secure disposal of records when required.
• Adhering to all other Look Ahead’s policies and procedures
• Engaging in learning and development activity to increase knowledge and skills
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organized
• Able to apply the right balance of care and support dependant on the needs of the customer
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is motivated towards excellence and improvement of personal performance with a can do attitude
• Ability to cope positively with challenging and diverse behaviour 
• Ability to adhere to Look Ahead’s professional boundaries policy

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

We’re looking for a kind, compassionate and resilient Support Worker to join our Mental Health service in Redbridge. No personal care or experience is required, just the right values.

£28,808.00 per annum, working 40 hours per week.

Successful candidates are expected to do two sleep ins per week.

The shift patterns are 8-4pm, 2-10 pm and sleep in.

Want to feel like you’re part of one team? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS 
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Specific details about the service and team. If individual care role – details about the person.

What you’ll do: 

Carolyn House Service provides housing and support to individuals experiencing mental health issues for up to two years. We promote social inclusion and develop life skills for independent living. We also work with several agencies and organisations in the local area to meet individual customers’ needs. We support customers to build confidence in order to empower them to use community resources; we promote healthy lifestyles and wellbeing and offer customers choice and control over the activities they would like to participate in.

The service is staffed 24 hours 7 days a week. All customers referred to the Service are allocated a support worker who will provide guidance and support on a range of issues and help signpost customers to relevant services located in the Redbridge Borough.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead 

About you: 

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Build supportive, trusting relationships with customers and creating a positive atmosphere.
• Undertake key-working responsibilities for a caseload assigned by the Contract Manager.
• Provide customer medication support and ensuring that medication procedures are followed.
• Conduct regular key work sessions that are innovative and engaging in order to achieve Support Plan goals.
• Ensure ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’.
• Provide support with daily living activities, as well as practical assistance to support customers to independent living e.g. budgeting, cooking, community activities. Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions.
• Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
• Develop and maintain links with all key agencies and service providers in the local community
• Empower customers to ensure they receive the service and benefits they are entitled to
• Undertake all administrative work and keep accurate and comprehensive customer records to professional standards
• Encourage and enable customers to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
• Adhere to Look Ahead’s Policies and Procedures
• Engage in learning and development activity to increase knowledge and skills
• Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.

What you’ll bring:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Flexible
• Open to feedback and self development
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate, and sensitive in style of communication
• Is essentially customer–focused
• Is motivated towards excellence and improvement of personal performance with a can-do attitude
• Ability to cope positively with challenging and diverse behaviours.

 Essential:

• Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

• Experience working in mental health

 About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate and resilient Team Leader to join our homelessness & complex needs service in Kensington & Chelsea.

£31,534.00 per annum, working 40 hours per week.

Want to feel like you’re making a difference? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The post holder will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff.

You will lead in carrying out supervisions, case work management and working with the team to achieve service objectives.

 You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

9 - 5pm working Monday & Friday. Occasional asked to work weekend to ensure service needs are supported.

What you’ll do: 

- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service

- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication

- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans

- Ensure that Key Performance Indicators (KPI’s) required as part of the Contract are met and recorded correctly

- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch

- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer

- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations

- Deliver an out of hours on-call service for region, where required

- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of service , as appropriate

- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols

- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead 

 About you: 

- Enjoys social interaction and the company of others, networks in local business community

- Approachable and open behaviour

- Prefers working as part of a group or team

- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

- Has a practical and logical mind and is naturally well organised

- Thrives on change and enjoys dynamic diverse environments

- Is confident with high levels of self-esteem

- Is respectful, articulate and sensitive in style of communication

- Is passionate and enthusiastic about his/her career and job experiences

- Is motivated towards excellence and improvement of personal performance with a can do attitude

What you’ll bring:

Essential:

- Educated to degree level or equivalent

Desirable:

- Other relevant professional memberships and/or specialist qualifications are desirable

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate, and resilient Service Manager to join our Mental Health service in Slough.

£41,000.00 per annum, working 40 hours per week.

Want to feel like you’re making a difference? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS 
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

We are seeking an experienced and dynamic Service Manager to oversee the successful delivery of our mental health services within the Slough area. This pivotal role is responsible for the operational and strategic management of all contracts in your designated patch, ensuring high-quality service delivery and positive outcomes for individuals with mental health and complex needs.

As a Service Manager, you will lead and support a team of front-line staff, providing clear direction, performance oversight, and ongoing professional development. A key aspect of the role is fostering strong leadership and cultivating competence within your team to drive continuous improvement.

In addition to contract oversight, you may also take on a client group specialism (Mental Health and Complex needs), working closely with fellow Service Managers and the Head of Service to promote the consistent and effective integration of specialist approaches across the organisation.

This is a fantastic opportunity for a values-driven leader who thrives in a fast-paced, person-centred environment and is committed to delivering high-impact support.

What you’ll do: 

• Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
• Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
• Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
• Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
• Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
• Responsible for maintaining quarterly staff succession plans
• Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
• Responsible for managing and allocating customers to support staff (casework management)
• Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
• Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources  
• Working with your team lead creative and ambitious customer involvement plans across the patch and ensure successful implementation
• Where appropriate to role, carry client group specialism activities, linking in with other Managers and Heads of Operations to ensure focussed integration of specialisms across the whole organisation
• Lead quality visits, using Look Ahead’s local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards
• Responsible for producing and submitting Monthly Management Reports to the Performance team, ensuring that all data gathered on local KPI’s are accurate and up to date
• Drive continuous improvement initiatives across contract portfolio ensuring Look Ahead continues to set and achieves sector best practice standards and is held as a benchmark to competitors
• Develop and maintain excellent internal management relationships with all other Look Ahead departments and functions, ensuring sharing of best practice and supporting initiatives to improve organisational performance
• Within your service, ensure competent use of all relevant business IT systems and all company policies and frameworks
• Responsible for managing petty cash for the service in accordance with Look Ahead procedures
• Deliver an out of hours on-call service for region
• Ensure Look Ahead Health and Safety policies are adhered to throughout the service, to review at local level and ensure staff are competent and suitably trained
• Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Head of Operations Managers
• Ensure that all other Look Ahead policies and procedures are adhered to
• Carry out other management duties commensurate with the designated role level, as may be deemed reasonable by Look Ahead, including the management of other contracts within the designated patch, or an alternative patch, if such a need arises

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead 

About you: 

• Ability to lead and motivate staff to deliver excellent services
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind
• Excellent organisation skills
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is motivated towards excellence and improvement of personal performance with a can do attitude
• Ability to cope positively with challenging and diverse behaviour
• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Able to work as part of a group or team as well as being self motivated

What you’ll bring:

Essential:

• Educated to degree level or equivalent
• Experience of managing contracts and resources and delivering to budget and performance targets
• Experience of delivering to housing management performance targets
• Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
• Experience of successfully managing external partnerships to ensure successful delivery of services
• Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification

Desirable:

• Other relevant professional memberships and/or specialist qualifications

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate and resilient Support Worker to join our Learning Disabilities service in Hertfordshire.

£24,548.23 per annum, working 37.5 hours per week.

Want to feel like you have an exciting future? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS 
•  Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Linden Road in Redbourn supports 2 gentlemen living in their own bungalows with everyday life skills. The service provides a 24/7 support service, with an emphasis on choice and control, enabling customers to achieve greater independence, improved quality of life and integration into the wider community.
We are looking some someone who is able to build supportive, trusting relationships with customers and create a positive atmosphere. You need to be able to provide a flexible, personalised and responsive support service that is tailored to each customer’s abilities and aspirations. This will include a willingness to work evenings, weekends and bank holidays on a rota basis.
Customers need support with daily living activities, including practical assistance, cooking, feeding, cleaning and person care. The role will also require you to maintain appropriate records to a professional standard in accordance with Look Ahead’s policies and procedures. If you have experience working with and motivating customers whilst being calm and resilient to challenging behaviour, then please apply for this role.

The position involves working 7.5 hours per day, five days a week, with alternating weekends on duty.

What you’ll do:

• Building supportive, trusting relationships with customers and creating a positive atmosphere
• To provide a flexible and responsive support service that is tailored to each customer’s abilities and aspirations.
• Providing personalised support with daily living activities, including practical assistance to support customers to independent living
• Supporting customers to maintain a healthy environment, including cleaning their accommodation and maintaining good personal hygiene
• Willingness to drive the customers’ Motability vehicles on a 1/2/3 to 1 basis, however a driving license is not essential
• To maintain appropriate records to a professional standard in accordance with Look Ahead’s policies and procedures
• Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
• Adhering to all other Look Ahead’s policies and procedures
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Exudes a warm friendly presence and open behaviour
• Is respectful, articulate and sensitive in style of communication
• Excellent communication and teamwork skills
• Excellent customer relationship management and ability to lone work
• Proven experience of motivating and supporting customers
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Is motivated towards excellence and improvement of personal performance with a can do attitude
• Ability to cope positively with challenging and diverse behaviour
• The ability to think creatively to work with the staff team to provide a variety of community activities for our customers
• A willingness to work evenings, weekends and bank holidays on a rota basis.
• A willingness support the customers in various community activities, such as swimming, walking, going to the church etc.
• Driver desirable.

What you’ll bring:

Essential:

• NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

• Experience in working with people with Learning Disabilities and Autism
• Drivers

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a kind, compassionate and resilient Waking Night Specialist Behavioural Support Worker to join our Learning Disabilities service in Hertfordshire.

£13,676.00 per annum, working 20 hours per week.

Want to feel like you have an exciting future? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
• Annual leave increasing up to 30 days with length of service
• Free DBS (take this out if BSW advert)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Waking Night Behavioural Specialist Support Workers help to provide high-quality overnight support and care for individuals with learning disabilities and autism, ensuring their safety, comfort, and wellbeing throughout the night, whilst staying awake at all times. You will promote independence and dignity, respond appropriately to any needs or incidents, and carry out domestic and administrative tasks to support the smooth running of the service.

Hi, I’m S, I’m a forty-year-old man, I have complex needs, a mild learning disability and autism and I have moved into my new home in Hertfordshire.

I’m looking for adventurous and passionate individuals to support me with my daily living skills but also to help me develop skills to live more independently, to share my hobbies and interests and to explore new ones.
I have a great sense of humour and endless energy and interact with people in a fun and humorous way. I need support to adapt to new environments and to develop trust in my carers, also support to make safe use of my home.
I tend to have a loud voice and am very physically active. I benefit from a Positive Behaviour Support approach as I may hurt myself or others when I'm upset, and I can damage or throw property.
I am looking for someone who can support me in doing the things I most enjoy, which include;
Going out for walks
Playing football and basketball
Listening to music & dancing – Michael Jackson
Role play and dressing up
Using my iPad / tablet to take photos and videos of people I spend time with
Visiting McDonald’s for a meal / drive thru
Bike riding, swimming.
Cooking and baking

Professional Skills:
• Compassionate and able to help me manage my anxiety levels.
• Assertive and able to help me manage my anger and frustrations.
• Experience in working with people with Learning Disabilities & autism.
• PBS knowledge and can support me in a positive way.
• Being calm and patient with me and not rushing me to do things.
• Willingness to support all aspects of personal care.
• Knowledge of, or willingness to learn about cross contamination and infection control.
• Personal and professional resilience.

If you would like the opportunity to support me, please apply!

The shift pattern for this role: 21:30-07:30 10 hour night shift two nights a week

What you’ll do:
• • Provide person-centred care and support during the night to customers with learning disabilities and autism.
• Monitor the wellbeing of service users and respond to any health, emotional, or behavioural needs that arise overnight.
• Support individuals with personal care, mobility, toileting, and medication (as required).
• Follow care plans, risk assessments, and support strategies as outlined for each individual.
• Respond to emergencies or challenging situations using appropriate de-escalation techniques and in line with Look Ahead policies and procedures.
• Promote a calm, safe, and comfortable environment during the night.
• Support with bedtime and morning routines if applicable (e.g. preparing breakfast, encouraging a good sleep routine).
• Complete domestic tasks such as cleaning, laundry, and restocking supplies.
• Carry out regular checks and maintain accurate records throughout the shift.
• Ensure all documentation is completed promptly and accurately, including incident reports, sleep logs, waking night task lists, and health and safety checks.
• Work collaboratively with day staff, contributing to handovers and care planning.
• Participate in regular team meetings, supervisions, and coaching sessions, and remain compliant with all training and e-learning requirements.
• Take accountability and regularly participate in reflective practice.
• Adhere to all Look Ahead policies, procedures and code of conduct.
• Share our values and always demonstrate these in your practice.
• Follow any other reasonable management requests in line with the nature and grade of the role.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
• Caring and compassionate.
• Inclusive and trustworthy.
• Focussed on excellence and innovation.
• Commitment to work in partnership within your team and within the wider community.
• Respect for individual choice and independence.
• Dedication to continuous improvement and learning.
• Resilience and ability to remain calm under pressure.
• Integrity and professionalism in all interactions.

What you’ll bring:

Essential:
• Compassionate, patient, and empathic approach.
• Experience of working with people with disabilities in a similar care/support role.
• Ability to remain alert and responsive throughout the entire night shift.
• Good verbal and written communication skills, and IT proficiency.
• Ability to work independently and use initiative.
• Commitment to safeguarding and promoting the welfare of our customers.
• Right to work in the UK and declaration of any conflict of interest (e.g. day shift work).
Desirable:
• NVQ/QCF Level 2 or 3 in Health and Social Care (or willingness to work towards).
• Knowledge of Positive Behaviour Support (PBS) or similar approaches.
• Understanding of safeguarding, mental capacity, and person-centred planning.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a organised, compassionate, and resilient Service Manager to join our Learning Disabilities service in Newham.

£44,000.00 per annum, working 40 hours per week.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

Want to feel like you have an exciting future? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The Service Manager will be responsible for the operations of a group of three specialist services, which support a total of seven customers with moderate to high support needs to live in their own homes. The role will provide line management for a Deputy Manager and support teams, ensuring that compliance with organisational, legal regulations and those of the local authority are adhered to and the quality of support is of the highest standard possible, ensuring excellent quality of life for customers and a good working environment for colleagues. The role will require the individual to be the CQC registered manager for services, making the person the accountable person with the Care Quality Commission, as well as with commissioners and key stakeholders.

The shift pattern for this role will primarily be Monday - Friday, 9.00am - 5.00pm. There will be a requirement to cover on call, occasional weekend and out of hours.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you’ll do:

Customer

• Ensure the customer is central in their support and a co-production model is promoted.
• Adopt active support to reinforce the PBS model through coaching and leadership, ensuring all staff are competent and confident
• Work with teams to support data driven decision making and reduce incidents promoting quality of life and high levels of participation in meaningful activities
• Work to the principles of STOMP
• Ensure all services are effectively managed to deliver excellent support to all customers
• Support assessments of complex needs referrals
• Monitor the delivery and assess effectiveness of Behavioural Support Plans

Quality, Safeguarding and Safety

• Be the CQC registered manager across services within the cluster
• Promote a person-centred culture and one of co-production
• Ensure that Services are striving for continuous improvement
• Lead on improvement action plans following quality audits and inspections and ensure improvement plans are prepared, monitored, complied with and improvements embedded
• Effective management of any safeguarding incidents and appropriate escalation of any emerging risks
• Work efficiently on HR issues and address in a prompt manner
• Work in partnership with all stakeholders, promoting a positive working relationship.
• Promote safe, consistent and predictable environments, in line with the Capable Environments framework
• Promote understanding of the rationale of a Behavioural Support Plan, Capable Environments and its uses

Financial and Performance

• Ensure improvements in services result in sustained financial and performance delivery
• Analyse and manage service budgets in a timely manner
• Support the filling of voids

Employees

• Be a role model to the team and establish clear roles and effective teamwork, always
  ensuring a person-centred approach
• Motivate and inspire colleagues in striving for the best they can to ensure services for customers are the best they can be
• Coach employees and managers in having a person-centred approach
• Support people who report to the role in supervision and appraisal
• Lead on safeguarding, recruitment and contractual issues with the funding authority
• Manage employees and resources as and when required to implement change and ensure improvement is embedded
  Stakeholder Management
• Lead on working with commissioners and any external partners to address any areas of concern or improvement
• Ensuring improvements and learnings are shared with the wider organisation
• Embedding improvements in cross cutting gaps in policy and procedure

Leadership

• Ensure that services are values led
• Keep up to date on any regulatory, legal or best practice changes across the specialisms
• Ensure compliance with all relevant policies and procedures across area of responsibility
• Demonstrate the company values and establish a positive/coherent culture that aligns with the organisation's strategic objectives. Ensure that the communications flow up/down and across the organisation is effective and supports corporate messaging
• Commitment to on-going professional development.
• Participate in the on-call for the organisation

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Proven experience of managing more than one service across a geographical area.
• The ability to quickly identify key areas of improvement required and to be able to effectively plan and implement the changes required
• Previous experience of working with management contracts and agreements
• Previous experience of delivering regulatory compliance
• Excellent prioritisation and organisational skills
• Experience of conducting investigations for serious incidents
• Ability to coach and develop staff
• Excellent relationship building skills at all levels
• Experience of successfully developing teams across a wide geographical spread
• High levels of written and verbal communication
• Flexibility to move within any of our specialisms
• Ability to turn organisational vision into reality for front line employees
• Resilience and able to manage self and effective delivery
• Ability to cope with change in a fast paced and challenging environment

What you’ll bring:

Essential:

• Educated to degree level or equivalent
• Experience of managing contracts and resources and delivering to budget and performance targets
• Experience of delivering to housing management performance targets
• Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
• Experience of successfully managing external partnerships to ensure successful delivery of services
• Holds relevant Health and Social Care management qualification – eg QCF Level 5
• Experience managing supported living and/or Registered services for adults with learning disabilities and autism
• Experience managing the support of customers with high complex needs
• Experience of CQC standards and how they apply to services
• Knowledge of Safeguarding, DOLs, MCA and regulatory frameworks
• Experience of leading on safeguarding concerns
• Experience of managing staff teams and delivering supervision as per company policy
• Experience producing and supporting the production of customer documentation eg support plans, risk assessments, health action plans
• Experience of Positive Behaviour Support (PBS), implementation of PBS plans and how to use PBS to effectively support customers
• Experience assessing potential new customers to move into services and able to correctly advice of level of support needed
• Experience of mobilising new services and new support packages

Desirable:

• Other relevant professional memberships and/or specialist qualifications
• Positive Behaviour Support Qualification or the willingness to complete this within 12 months of appointment
• Experience of transforming care / Hospital to home agenda

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

• Annual leave increasing up to 30 days with length of service 
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card 
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution
  

• If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. This includes delivering personal and physical care as appropriate;
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation;
• Participate in support planning and risk management, of named customers, as directed by the service management;
• Ensure the safety and security of the customers and the premises whilst on shift;
• Enable customers to make full use of community facilities by providing support that enables maximum external engagement;
• Report any observations relating to customers welfare
• Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
• Ensure Look Ahead Health and Safety policies and local protocols are adhered to, at all times;
• Maintain records as required at the project under the direction of management;
• Participate in handovers, team meetings/reviews and the general development of the service;
• Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.

• Prefers working as part of a group or team
• Flexible
• Open to feedback and self development
• Thrives on change and enjoys dynamic diverse environments
• Is respectful and sensitive in style of communication
• Non-judgemental outlook 
• Ability to cope positively with challenging and diverse behaviour
  

• NVQ Level 2 or equivalent or experience within charity/social care sector
• Ability to complete written records of support to customers
• Basic knowledge of Microsoft Office applications and able to input information clearly and in good English
• Ability to communicate with colleagues, customers, family members and partner agencies, as required
  

• Experience of working with people with Learning Disabilities and Autism
• Experience of working with vulnerable adults in a residential setting. 
• Knowledge of safeguarding policies and procedures and how to raise a concern
• Experience of co-producing support plans and individual risk assessments with vulnerable adults.

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.