Recruiting a Service Manager to join our Domestic Abuse service in Tower Hamlets!
GBP 30,000 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more
This role is a 40 hour per week.
Tower Hamlets Domestic Abuse Service(THDAS) is a women's refuge providing emergency and short-term accommodationfor women and their children with a range of support needs, who are at risk ofor are fleeing domestic abuse. This house supports up to fifteen families atany time for up to 6 months. We have an onsite IDVA that can offer support withsafety planning and representation at MARAC meetings, and excellent links witha Specialist Solicitor that can support with legal needs.
Domestic Abuse Service Manager required for Women's Refuge to lead a team of Support Workers and an IDVA to support and empower women to move on successfully with their lives.Contract Managers are responsible for the effective management their contract, including line managing the relevant front line staff. The post-holder will also carry domestic abuse specialism responsibilities, linking in with other Managers and Head of Operations to ensure focussed integration of specialisms across the whole organisation.
Key Responsibilities:
- Manage customer referrals, sign off Dash Risk Assessments and oversee MARAC referrals.- Overall responsibility for the safety of customers and staff in the refuge- Ensure the service is achieving quality in line with both Look Ahead and the Women's Aid accreditation standards.- Managing the housing management, including rents and voids in line with Look Ahead and Procedures- Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary- Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets- Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service- Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution- Responsible for managing and allocating customers to support staff (casework management)- Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch. - Manage Commissioner expectations for the service- Lead quality visits, using Look Ahead's local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards- Develop and maintain excellent internal management relationships with all other Look Ahead departments and functions, ensuring sharing of best practice and supporting initiatives to improve organisational performance- Within your service, ensure competent use of all relevant business IT systems and all company policies and frameworks- Responsible for managing petty cash for the service in accordance with Look Ahead procedures- Deliver an out of hours on-call service for region- Ensure Look Ahead Health and Safety policies are adhered to throughout the service, to review at local level and ensure staff are competent and suitably trained and adhere to lone working protocols.- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Head of Operations Managers- Ensure that all other Look Ahead policies and procedures are adhered to- Carry out other management duties commensurate with the designated role level, as may be deemed reasonable by Look Ahead, including the management of other contracts within the designated patch, or an alternative patch, if such a need arises- Engaging in learning and development activity to increase knowledge and skills
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
Person Specification:
- Passionate about working in women's services and a good knowledge of the criminal justice system - Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement- Exudes a warm friendly presence and open behaviour- Prefers working as part of a group or team- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement- Has a practical and logical mind and is naturally well organised- Thrives on change and enjoys dynamic diverse environments- Is confident with high levels of self-esteem- Is respectful, articulate and sensitive in style of communication- Is motivated towards excellence and improvement of personal performance with a can do attitude- Ability to cope positively with challenging and diverse behaviour
Skills, Knowledge and Experience:
Essential:
- Experience of supporting women fleeing Domestic Abuse in a Managerial capacity
Desirable:
- IDVA Service Manager Qualification
Interviews are due to be held on 30th August but this is subject to change.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.