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Unfortunately, this vacancy has now closed. Other suitable opportunities may be available, please use the 'Search for jobs' page to see a list of our current vacancies.
Job profile
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job details
Job reference
REQ001062
Date posted
28/06/2019
Application closing date
28/07/2019
Location
Kent
Salary
£12000
Package
25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more
Contractual hours
Blank
Basis
Blank
Job category/type
Part Time, Permanent
Support Worker
Job description
Recruiting a Support Worker to join our Service in Kent!
GBP 12,000 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.
This role is working 24 hours per week.
West Kent Domestic Abuse services comprises three refuges and an IDVA service. We support women and children who are fleeing domestic abuse and empower them to
move on safely. We support with housing, access to benefits, education, budgeting and healthcare. We run programmes such as Freedom and Recovery Toolkit to enable women to process the abuse they have suffered. We also work in the community raising awareness and offering training around domestic abuse.We have access to Emergency overnight accommodation and run a Sanctuary Scheme for families in the area who wish to remain in their homes.
Job Overview:
Look Ahead operates trauma and psychologically informed approaches, ensuring that our customers benefit from being supported through strengths-based practices. Support Workers share responsibility by ensuring that a holistic and cohesive model of customer support is embedded across Kent.
To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package.
Key Responsibilities:
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Engage positively in reflective practice sessions with colleagues.
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
- Ability to complete Dash Risk Assessment and a good understanding of the protocols around domestic abuse and stalking risk levels and referral to IDVA services and refuge
- Good understanding of Honour Based Violence and FGM
- Knowledge of the criminal justice system and an understanding of Marac protocols
- Ability to safety plan with customers around specific events i.e. Court visits
- Supporting customers to set personalised goals in the form of a Safety and Support Plan
- Knowledge and understanding of Safeguarding and Child Protection Protocols and procedures
- Encouraging customers to attend relevant programmes when appropriate i.e. Freedom Programme /Recovery Toolkit to support successful move on
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
Skills, Knowledge and Experience:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector working with complex need clients
Desirable:
- Experience working in homelessness
- Full Driving Licence and access to use of vehicle
Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
Job title
Support Worker
Job reference
REQ001062
Date posted
28/06/2019
Application closing date
28/07/2019
Location
Kent
Salary
£12000
Package
25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more
Contractual hours
Blank
Basis
Blank
Job category/type
Part Time, Permanent
Job description
Recruiting a Support Worker to join our Service in Kent!
GBP 12,000 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.
This role is working 24 hours per week.
West Kent Domestic Abuse services comprises three refuges and an IDVA service. We support women and children who are fleeing domestic abuse and empower them to
move on safely. We support with housing, access to benefits, education, budgeting and healthcare. We run programmes such as Freedom and Recovery Toolkit to enable women to process the abuse they have suffered. We also work in the community raising awareness and offering training around domestic abuse.We have access to Emergency overnight accommodation and run a Sanctuary Scheme for families in the area who wish to remain in their homes.
Job Overview:
Look Ahead operates trauma and psychologically informed approaches, ensuring that our customers benefit from being supported through strengths-based practices. Support Workers share responsibility by ensuring that a holistic and cohesive model of customer support is embedded across Kent.
To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package.
Key Responsibilities:
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Engage positively in reflective practice sessions with colleagues.
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
- Ability to complete Dash Risk Assessment and a good understanding of the protocols around domestic abuse and stalking risk levels and referral to IDVA services and refuge
- Good understanding of Honour Based Violence and FGM
- Knowledge of the criminal justice system and an understanding of Marac protocols
- Ability to safety plan with customers around specific events i.e. Court visits
- Supporting customers to set personalised goals in the form of a Safety and Support Plan
- Knowledge and understanding of Safeguarding and Child Protection Protocols and procedures
- Encouraging customers to attend relevant programmes when appropriate i.e. Freedom Programme /Recovery Toolkit to support successful move on
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
Skills, Knowledge and Experience:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector working with complex need clients
Desirable:
- Experience working in homelessness
- Full Driving Licence and access to use of vehicle
Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.